Pennsylvania Leadership Charter School is a growing state-wide, public (tuition-free) K-12 cyber charter school with over 2,000 students. Our staff are part of an educational team whose innovative approach to education is providing a dynamic learning experience for students across the state of Pennsylvania through cyber education. Visit www.palcs.org for additional information about our school.

Job Summary:

To assist students, parents and home facilitators over the resolving and/​or troubleshooting IT problems, provide training, and answer concerns over the phone or via e-mail.​

Job Requirements:

• Candidate must have valid driver's license and their own transportation.
• Candidate must be authorized to work in the United States.

• Current (dated within a year) Act 34, 114, and 151 clearances

Education:

• High School Diploma or equivalent.
• Associates degree preferred
• A+​ certified preferred.​
• Network+ ​certified preferred.​

Qualifications:

• Minimum of 6 months related experience or equivalent educational experience.
• 1-3 years of prior IT support experience including phone support of PC, Mac and internet connectivity issues preferred
• Strong knowledge  of PC and Mac hardware and software installation, configuration, troubleshooting, and repair preferred
• Must have experience with general office equipment maintenance and repair, including:
  • Hardware - computers, laptops, printers, microphones, cameras (webcam)
  • Software - MS Windows XP, Win 7, Win 8, Web conferencing, Adobe Connect, and
• Experience with IT ticketing systems and learning management systems such as Moodle, Blackboard
• Excellent customer service and communication skills and work well in team environments.
• Self-motivated and excellent follow-up and documentation techniques.​
• Able to handle high stress and variable workloads including a high level of calls and call backs per day
• Able to work with a variety of personality styles and in a team environment.​

To Apply:

Please send a resume and cover letter to employment[at]palcs.org. Applications must state the position title in the subject line.

Please note that we will only contact you in the event that we wish to schedule an interview. Review of applications will continue until the position is filled. Interested candidates are encouraged to apply immediately.