Crosscard is not just another FinTech startup. We are a licensed e-money institution and member of Mastercard with offices in Luxembourg and Munich. With our consumer brand VIABUY, we help people manage their everyday payments without the need for a bank and no matter if good or bad or no credit history at all. Aside that we are on a mission to simplify and automate spending and cash management for businesses building no less than the future of company expenses. Our team is growing rapidly with a diverse group of nationalities, all united in a dynamic culture with a common purpose: to deliver maximum value and the best experience possible to our customers.

Are you looking to be part of a dynamic and innovative tech company? Interested in working in a fast paced environment with people from all around the world? For our consumer brand VIABUY, offering a non-bank account with prepaid Mastercard, we are looking for an Italian speaking Customer Service Specialist to join our team in Munich, Germany.

What you will be doing
 

As Customer Service Specialist you will be working in our international service department, helping our customers through different channels and making their lives a little better every day. Customer centricity, a drive to deliver the best experience possible at highest quality standards and to continuously improve daily work for you and your team mates are a must for this role.

• Understand and respond to customer queries with a high quality and fast response time
• Analyse your customer market and cooperate with Team Leaders for process optimisation
• Use different tools for analytics to service our customers in the best possible way
• Take ownership for great customer experience and engagement, and be the face of our brand to customers
• Quality assurance within your team
• Translations

• Native Italian speaker with excellent communication skills, both verbal and written
• 3 years of Customer Service experience in an international environment
• Customer, and service oriented, willing to go above and beyond to give our customers a great customer service experience
• Tech savvy – able to use multiple channels simultaneously
• Good command of the English language, both verbal and written
• Ability to think out of the box, analyse and provide solutions to satisfy
• Ability to work in an international environment with cross cultural differences
• Respectful when dealing with internal and external customers
• Proactive and problem solving skills
• Spanish, French, Portuguese, German or Dutch language skills are an advantage
• Social Media experience and interest are a plus

Eligibility

You must be able to live and work in Germany 

Data Protection 

The information you supply in your application will only be used to shortlist and select for each position you apply for. Your information will be kept in our database according to the Data Protection Act. If you do not wish for your information to be held, please contact us.