Palantir Solutions is an integrated consulting and software company providing economic and planning solutions and services to the upstream oil and gas industry with offices in the UK, US, Canada, Australia, South America, India and Singapore. 

Palantir provides a work environment that is entrepreneurial, fast-paced and varied. Our employees are expected to be pro-active self-starters, comfortable working either independently or as part of a team and commercially minded. Everyone at Palantir takes pride in delivering solutions that exceed client expectations and developing new ideas to enhance our services and products. Due to high growth and expansion, we are recruiting for an Infrastructure Analyst to join our Houston team.

The person coming into this role will be working in a team who are responsible for successful implementation of our software into our clients’ infrastructure. You will be required to learn Palantir’s bespoke applications from a technical point of view and provide support to the IT Manager and members of the team during implementations. Other responsibilities will include but not be restricted to:

• Liaise with client IT personnel to achieve project objectives

• Provide expert level support with regards to the company’s bespoke application deployment

• Ensure all processes and procedures are completed, quality standards are met, and projects are completed within prescribed timeframe

• Resolve and escalate problems as appropriate following IT Operation’s procedures

• Coordinate Change Control migration process through non-Production and Production environments according to policies and procedure

• Review and provide accurate and timely logging of incidents and resolution of issues in the service tracking database

Required skills:

• Strong IT Infrastructure background.

• Full understanding of Microsoft Active Directory up to Windows server 2012 R2.

• Working knowledge of Citrix/RDS and other thin-client application provisioning methods within a corporate environment e.g. RDP.

• Experience with AWS/Azure cloud related services. 

• Expert level understanding of program scripting – PowerShell.

• In-depth understanding of Windows operating systems & Microsoft SQL Server (2008 onward), SCCM, Exchange 2013, SharePoint 2013, ADFS and Federated Services, Group Policy, DFSR, Lync 2013.

• Excellent understanding of all Microsoft Office products.

• Video Conferencing and telephony systems i.e. Avaya/LifeSize

• Strong communication and technical writing.

• Superb customer service and organisational skills.

• Ability to simultaneously and successfully handle multiple, disparate tasks.

Preferred skills:

• Experience in a similar role in an ISP/Hosting commercially/technology driven ITIL environment.

Desirable (but non-essential) skills:

• Microsoft Licensing – SPLA, EA, OVS

• Linux experience

• Open Source Applications

• Office 365

• ITIL (Foundation level onwards)

We want only the best people for our company. Our people are self-starters, work independently with the latest technology and with an exceptionally intelligent team. Our interviews will require personality, aptitude and skill tests. This is a fantastic opportunity to join a successful global organisation.

PLEASE NOTE: Unfortunately we are only able to accept applications from candidates located in the US or who already possess the relevant working visa/permit.