Park Avenue Center provides gender specific drug and alcohol treatment in South Minneapolis, Minnesota. At Park Avenue Center we empower people to improve their lives. 

Technical, Application, Network Support –

• Maintains and upgrades desktop and laptop computers, PC

• Troubleshoots computers, printers, networks, and other computer equipment.

• Assist staff in solving hardware and software-related workstation, printer, access point, network and server problems.

• Provides regular written and verbal communications to management, team and staff concerning the status of current project and planned / approved initiatives for the future.

• Installs and configures software on desktops and laptops.

• Tests and evaluates hardware and software solutions, including documented recommendations as appropriate.

• Provides in-service training and support as scheduled or directed.

• Works with users and vendor support services to diagnose and resolve problems with network hardware and software.

• Set up and monitor sound and video equipment for use during group presentations.

Special Projects –

• Performs other job-related duties as requested or assigned.

Staff Management and Development -

• Support the development of a part-time IT Technician.
• Manage the overall performance of a part-time IT Technician.
  

Knowledge, Skills and Abilities

• Knowledge, skills and ability to quickly and accurately troubleshoot, diagnose and fix problems, including some user education to help minimize recurring and similar problems wherever possible.

• Knowledge, skills and ability to quickly diagnose and resolve problems with networked computer hardware and software.

• Knowledge, skills and ability to identify technological applications for use by staff.

• Knowledge, skills and ability to diagnose presentation needs. Set up and monitor presentation using audio and video equipment.

• Familiarity with wide variety of applications and computer services including Sharepoint.

• Excellent communication and highly-developed troubleshooting and diagnostic skills are expected, with a strong emphasis on staff service and effective working relationships with staff and outside vendors.



Education and Experience Requirements

• Associate Degree or equivalent coursework.

• Three years broad experience in one or more of the technical support areas outlined in this description.

• Experience in a healthcare setting is highly desirable.

• Supervisory experience preferred.

• Must have a valid driver’s license.

• Must be able to pass a background check through the Minnesota DHS.