Parking Services Consultant Cleveland Clinic
- Cleveland, OH
Parking Solutions provides service-driven excellence through a one-of-a-kind customer experience. For over 20 years PSI has created innovative strategies for our client partners and exceeded parkers’ expectations delivering unparalleled customer service and value-added components. A true parking partner, Parking Solutions listens to clients and tailors each experience to meet their needs. For more information: www.parkingsolutionsinc.com
Parking Solutions has an opening for a Parking Services Consultant at their Cleveland Clinic location.
Monday - Friday between 8 am and 5 pm
- Ensure each customer receives outstanding service by providing a friendly environment, which includes greeting and thanking every customer.
- Communicate with field operation via radio to provide vehicle assistance, access assistance, or other information as needed.
- Assist customers with parking assignments, refunds and email requests.
- Assist customers via phone regarding parking access and additional services.
- Become an “expert” of the CCF parking site.
- Make the proper decision on where a person parks based on the criteria given to them.
- Record parking violation information, customer shortage backup and valet retrieval times.
- Distribute office mail.
- Process daily deposit.
- Other duties as assigned.
- High degree of attention regarding parking assignments, access cards, refunds, emails, and credit card receipts.
- Ability to communicate parking information and policies in a manner easily understood by the customer.
- Understand and respond appropriately to basic customer inquiries.
- Able to analyze and solve problems.
- Must maintain confidentiality of customers.
- Must be computer literate.
- Ability to operate equipment in assigned area.
Please note: All your information will be kept confidential according to EEO guidelines.