Parking Services Consultant Cleveland Clinic

  • Cleveland, OH
  • Full-time

Company Description

Parking Solutions provides service-driven excellence through a one-of-a-kind customer experience.  For over 20 years PSI has created innovative strategies for our client partners and exceeded parkers’ expectations delivering unparalleled customer service and value-added components.  A true parking partner, Parking Solutions listens to clients and tailors each experience to meet their needs. For more information: www.parkingsolutionsinc.com

Job Description

Parking Solutions has an opening for a Parking Services Consultant at their Cleveland Clinic location. 

Monday - Friday between 8 am and 5 pm

Responsible for taking care of all patients, visitors, and employees in regards to anything under the parking umbrella up to and including knowledge about parking, protective services and the Cleveland Clinic while meeting standards outlined by TJC, PSI, and the Hospital.

Primary Duties:
  • Ensure each customer receives outstanding service by providing a friendly environment, which includes greeting and thanking every customer.
  • Communicate with field operation via radio to provide vehicle assistance, access assistance, or other information as needed.
  • Assist customers with parking assignments, refunds and email requests.
  • Assist customers via phone regarding parking access and additional services.
  • Become an “expert” of the CCF parking site.
  • Make the proper decision on where a person parks based on the criteria given to them.
  • Record parking violation information, customer shortage backup and valet retrieval times.
  • Distribute office mail.
  • Process daily deposit.
  • Other duties as assigned.

Qualifications

  • High degree of attention regarding parking assignments, access cards, refunds, emails, and credit card receipts.
  • Ability to communicate parking information and policies in a manner easily understood by the customer.
  • Understand and respond appropriately to basic customer inquiries.
  • Able to analyze and solve problems.
  • Must maintain confidentiality of customers.
  • Must be computer literate.
  • Ability to operate equipment in assigned area.

Additional Information

Please note: All your information will be kept confidential according to EEO guidelines.