Valet Supervisor - Cleveland Clinic

  • Cleveland, OH
  • Full-time

Company Description

Parking Solutions provides service-driven excellence through a one-of-a-kind customer experience.  For over 20 years PSI has created innovative strategies for our client partners and exceeded parkers’ expectations delivering unparalleled customer service and value-added components.  A true parking partner, Parking Solutions listens to clients and tailors each experience to meet their needs. For more information:

Job Description

Position Summary:

Assist the Manager in overseeing and coordinating all activities related to the Valet operation.   Proactively approach, greet and acknowledge all customers in a friendly, professional manner and provide quick, responsive customer service. The hours are 2 pm - 11 pm Monday - Friday with rotating weekends.




  • Ensure each guest receives outstanding service by providing a friendly environment, which includes proactively greeting and thanking each guest.
  • The ability to establish strong client relations, warm and compassionate customer relations, leadership and development of service improvements is essential
  • Ensure on-going training, promotions, performance reviews, and disciplinary measures are administered according to policy and procedure.
  • Provide feedback to Manager for associate performance reviews.
  • Must possess guest service skills and be capable of monitoring and training staff to provide exceptional guest service to sensitive Hospital patients and visitors on a daily basis as they arrive.
  • Experience in working in a high-volume, fast paced environment is highly desirable
  • Other duties as assigned
  • Authorize and manage break schedules and other shift options as required
  • Prepare schedules and compile payroll data as requested by Manager





  • Ability to control flows of traffic.
  • Ability to demonstrate exceptional service and interpersonal skills that are interpreted as positive and customer service oriented
  • Ability to analyze and solve problems
  • Understand and respond appropriately to basic customer and employee inquiries




  • High school diploma or equivalent
  • 0-1 years management experience
  • Excellent communication skills
  • Able to operate a computer

Additional Information

Please note: All your information will be kept confidential according to EEO guidelines.