Accounts Receivable - Collections Representative

  • Cincinnati, OH
  • Full-time

Company Description

PatientPoint® is the leader and innovator of patient and physician engagement solutions at the point of care. PatientPoint award-winning patient education programs and care coordination platform drive meaningful outcomes for patients, healthcare providers and program sponsors.  The PatientPoint Care Coordination Platform is the first mobile-enabled care coordination and patient engagement platform to be prevalidated by the National Committee for Quality Assurance (NCQA) for 2011 patient-centered medical home (PCMH) criteria. PatientPoint serves more than 61,000 physicians across all programs and more than 570 hospitals throughout the U.S., and impacts over 456 million patient and caregiver exposures annually. Learn more at

Job Description

The Accounts Receivable - Collections Representative position serves as a focal point for all aspects of the col­lec­tions side of the cash flow process; timely col­lec­tion of accounts receiv­able, resolv­ing cus­tomer billing prob­lems and reduc­ing accounts receiv­able delinquency in a professional and timely manner.


Essential Functions Include:                               

  • Prepare and analyze aging report for assigned accounts each week.
  • Make daily collection calls, nego­ti­at­ing with past due accounts & send­ing follow-up inquiries.
  • Records infor­ma­tion about finan­cial & payment sta­tus of cus­tomer account(s) and doc­u­ments all col­lec­tion efforts, keep­ing sales rep­re­sen­ta­tives aware of account status.
  • Research and resolve customer inquiries/disputes as requested by customer. Follow up until resolved
  • Enforce payment terms.
  • Work with other credit depart­ment and busi­ness unit per­son­nel to inves­ti­gate and resolve any discrepancies.


Skills & Abilities Required:

  • Must pos­sess strong abil­ity to cre­ate and main­tain account rela­tion­ships while effec­tively man­ag­ing all past due account bal­ances within assigned area of col­lec­tion.
  • Busi­ness acu­men, cross func­tional com­pe­tence, excel­lent inter­per­sonal, ana­lyt­i­cal, and orga­ni­za­tional skills.
  • Abil­ity to multi-task, pri­or­i­tize and meet assigned deadlines.
  • Attention to detail and high level of accuracy.
  • Stress and Time Management skills.
  • High integrity and eth­i­cal standards
  • Excel­lent listening, ver­bal and writ­ten com­mu­ni­ca­tion skills.
  • Demon­strated abil­ity to prob­lem solve nego­ti­ate and reason.


  • Min­i­mum of high school edu­ca­tion.
  • 2 to 5+ years accounts receiv­able col­lec­tions and gen­eral account­ing experience.
  • Prior Com­mer­cial col­lec­tions expe­ri­ence is strongly preferred.
  • Com­pre­hen­sive knowl­edge in Microsoft Office suite (Word, Excel, Outlook) inter­me­di­ate to advanced.
  • Pro­fi­cient knowl­edge of col­lec­tions software. (Great Plains, QuickBooks).

Additional Information

Offices in Chicago, NYC, Little Rock and Orlando – Headquartered in Cincinnati.


PatientPoint is committed to finding the best candidate every time for every position and we proudly comply with all Federal and State employment laws while doing so.


Your information will be kept confidential in compliance with all applicable state and federal laws.