Employee Relations Generalist

  • Livermore, CA
  • Full-time

Company Description

Performant Financial Corporation is a provider of technology workflow management solutions for various government, healthcare and financial services markets.


Job Description

As a HR Employee Relations Specialist you will be directly responsible for the implementation of human resources policies, programs and procedures for assigned client group(s), as well as provide advice, guidance, and coaching to line management and employees on employee relations issues for assigned client group located in our Livermore, CA corporate office. In addition, this position will respond to escalated employee relations matters or serve as second review for the field HR Managers as may be requested or required.

This HR professional will respond to employee concerns, and complaints, as well as manager needs for support in situations involving employee performance, behavior, attendance, complaints, terminations or other issues. Conducts appropriate discussions, investigations, counseling sessions, provides appropriate guidance and makes appropriate referrals as deemed necessary. Provides guidance on employment law, company policies, practices and procedures. Partners with the various HR functions to ensure that employee issues are resolved.

•Uses effective listening and counseling skills. Provides clear and accurate information in all circumstances. Conveys genuine, objective point of view and concern

•Investigate issues appropriately to identify root causes. Recommend approaches to take in response to issues, prepares applicable documentation. Escalates issues to HR Manager/Director as appropriate.

•Responsible for developing, tracking and managing all documentation, notifications, correspondence, administration details, files, etc. are completed, processed, and files retained applicable for activity type as required in accordance with company process, policy and applicable Federal and State laws.

•Reviews involuntary termination and disciplinary decisions for fairness, consistency, and potential legal liability. Conducts investigations in response to internal complaints and facilitates compliant resolution.

•Contributes to ideas and projects to develop employee relations programs, initiatives and training.

•Conducts exit interviews and terminations for client area. Represents Performant at unemployment and other hearings.

•Maintains appropriate documentation and identifies employee relation issue trends, and provides analysis/feedback to management. Develops strategies and interventions that meet the clients' needs, may work closely with other functional HR departments for problem resolution.

High Energy, roll-up your sleeves Employee Relations. Have a combo of non-corporate and corporate experience? Great. LOA, investigating issues and getting to the bottom of things. Sounds like you? We could use your expertise.


Other Duties and Responsibilities:

•Contribute to cross-functional HR initiatives.

•Assist in diagnosing specific, systemic issues/ problems.

•Recommend policy and procedure changes.

•Participates in special projects and performs other duties as assigned.


Required Skills and Knowledge:

•Expertise in conflict resolution, disciplinary issues, performance counseling, and employee engagement

•Superior consulting, interpersonal and problem-solving skills.

•Demonstrated ability to deal effectively and professionally with individuals at all levels of the organization.

•Exceptional knowledge of employment law.

•Excellent verbal and written communication
skills.Must be approachable and have superior listening skills.

•Demonstrated project management, consultative, and problem solving skills.
•Must have sound judgment and ability to maintain confidential information.

•Intermediate skills with Microsoft office products (Word, Excel, PowerPoint, Outlook).

•Ability to communicate, collaborate, and influence effectively with vendors, Corporate HR, Line HR, employees, management, and cross functionally.

•Detail oriented and strong organization skills.

•Strong organization and administration skills.

•Acts with confidence and achieves results.

•Builds credibility and trust.

•Ability to manage multiple priorities simultaneously with a professional attitude and exceptional organizational skills under pressure.

•Mind-set of continuous improvement and adapts quickly to change.

•Strong analytical and critical thinking skills.

•Demonstrates good judgment by anticipating the consequences of actions and weighing multiple, sometimes conflicting, priorities.

•Strong customer service and business partnership orientation and team player

•Demonstrated ability to produce results and maintain positive attitude in fast paced, dynamic environment.

•Ability to make good decisions and perform work independently to drive results given direction in the form of objectives.

•Possess ability to work in team environment where collaboration and the knowledge transfer process are critical for success.

Physical Requirements:

•Able to work in a fast paced environment for extended periods of time, 8-12 hours/day
•Able to sit at desk, working on computer and phones for a minimum of 8-10 hours/day

•Sit/stand/walk/reach/bend/stoop 8-12hr/day

•Lift/carry/push/pull under and over 10lbs occasionally

•Keying frequency, handling, reaching, fine manipulation

•Able to sit at desk, working on computer and phones for a full work day, 8-12 hours/day

•Able to work extended hours during critical project phases

•Travel may be required to other office locations occasionally.


Education and Experience:

•Bachelor’s Degree in Human Resources, Business, Management, Psychology or related, or the equivalent in related work experience.
•PHR or SPHR preferred
•Five or more years directly related experience in similar role, demonstrating the ability to work in a fast-paced environment with frequent interruptions.
•Demonstrated knowledge of Federal and State Leave Laws, and how they work together.

Additional Information

For more information, please email: bgill@performantcorp.com

Performant Financial Corporation is an Equal Opportunity Employer. Performant Financial Corporation is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, ancestry, age, religion, gender, gender identity, sexual orientation, pregnancy, age, physical or mental disability, genetic characteristics, medical condition, marital status, citizenship status, military service status, political belief status, or any other consideration made unlawful by law.