Pet360 - Company Overview

Pet360 Inc. is the largest and fastest growing integrated media & ecommerce company dedicated to the U.S. consumer pet industry. We are headquartered in the Philadelphia area with offices in NYC, Miami, Colorado and Louisville and have distribution centers on both coasts.  We are redefining the pet parenting experience by providing pet owners easy access to the tools and resources they need – trusted information from a team of experts, connections to other pet parents, and convenient online ordering solutions for pet food, meds and supplies.

As the company continues to grow, we’re looking to expand the Pet360 Pack by adding talented individuals who enjoy an innovative, fast-paced and entrepreneurial environment where change is encouraged and your impact is instantly visible. The company is backed by leading private equity and venture capital firms and is well capitalized to continue our exceptional growth. The Pet360 family of brands includes Pet360.com – a highly personalized website dedicated to simplifying pet parenting, petMD.com – the world’s leading online resource for pet health information, PetFoodDirect.com – the most complete pet food and supply retailer online, and Pet360 Media – the leading digital media network for advertisers, publishers and bloggers looking to target pet parent households. Today, our network reaches more than 12 million pet parents each month!

The Customer Care Representative is the first impression of our company and we are looking for ideal candidates take ownership, follow up and resolve conflicts ensuring customer satisfaction.  The top priority every day is customer satisfaction and connecting with our customers.

* Place orders for customers and assist where needed with clarification of products and/or process (shipping, prescriptions). Make recommendations according to customer’s needs on features, accessories, products and services.

* Answer customer requests and inquiries concerning order and billing status, and products.

* Continually maintain working knowledge of all company products, services and promotions

* ‘Up sell’ new and existing customers on the Pet360 and PetFoodDirect autoship program.

Able to demonstrate superior listening skills and exhibit patience, express empathy and concern for our customers.

Strong communication skills including clear coherent verbal aptitude and excellent written competence. 

Problem solving and the ability to research issues using computer applications and dual monitor system.

Familiar with MicroSoft Office and ability to navigate through multiple applications.

Communicate to management process, policy, website and product feeback provided by by customers.

Comfortable in a fast paced, growth environment.

Strong work ethic, reliable attendance history and team player mentality

High School Diploma / GED or equivalent, some college preferred.

Availability to work a flexible schedule which includes all hours of the call center operation

Strong computer, internet search skills

2 Years customer service work experience and /or experience in an inbound call center strongly preferred

• Hourly rate $10.00
  
• Specific job assignments may require day, evening, weekend or holiday hours
• Mandatory overtime may be required
• Queue Monitoring

This is a full time, non- exempt (hourly) position including a full benefits package: paid time off after 90 days, medical, dental, 401k with company match, and a generous product discount. Lots of other fun company perks too! Please include salary requirements with cover letter.