ONLY NATURAL PET

Only Natural Pet is the leading online retailer in the natural pet supplies market. Founded in 2004 in Boulder, Colorado, we operate an e-commerce site that offers more than 3,000 products from leading manufacturers in the natural, organic, and eco-friendly pet supply market. We produce more than 200 of our own highly popular Only Natural Pet branded products, including food, treats, supplements, and natural flea prevention & treatment that together represent half of the business — and growing.

Only Natural Pet offers a fun, easy going work environment that welcomes dogs! Employee input is always welcomed and heard. We support employee growth and are committed to creating a career path, promoting from within when appropriate. And we don’t stop with our employees; we are environmentally focused, with 100 percent of our energy wind powered, carbon-neutral shipping, recycled paper, zero waste initiative, and other eco-friendly business practices.

Only Natural Pet is looking for an experienced Team Leader to oversee a growing team of inbound call center representatives. In this role, you will ensure extraordinary service and compassion by effectively leading a team of Customer Care Representatives responsible for assisting customers with orders, service and natural pet health related questions & concerns. As Customer Care Team Leader, you will use your leadership skills to uphold our commitment to providing excellent service and sharing the natural pet care lifestyle.

KEY RESPONSIABILITIES

• Second priority every day: Be a Leader, Coach & Mentor

• Educate & update team members in policy, procedures and quality initiatives

• Participate in recruiting, new hire training and policy documentation

• Oversee call volume and ensure that call handling needs are being met

• Participate in annual performance reviews for Care Team leads and representatives

• 3-5 yrs experience in service environment; ecommerce experience a plus

• 3-5 yrs experience managing/supervising hourly employees

• Strong oral and written communication skills

• Demonstrated ability to handle challenging customers in a professional manner

• Ability to quickly adapt in a dynamic work environment and make independent decisions

• A team player with ability to foster and maintain a positive team dynamic

• Advanced problem solving skills and the ability to work collaboratively

• Ability to work cross-functionally with the corporate office to promote care initiatives

• Must have strong computer skills and the ability to multi-task in a fast-paced environment

JOB REQUIREMENTS:

• Must be reliable and able to work overtime/holidays as needed

• Ability to be flexible, work evenings and weekends as needed

• Must love pets

This is a full time, salaried position with a full benefits package, including paid time off after 90 days, medical, dental, 401k with company match, and a generous product discount. Lots of other fun company perks too! Please include salary requirements with cover letter.