Pet360, Inc. is the largest and fastest growing integrated media & ecommerce company dedicated to the U.S. consumer pet industry. We are headquartered in the Philadelphia area with offices in NYC, Miami, Colorado and Louisville and have distribution centers on both coasts. We are a wholly owned subsidiary of Pet Smart Inc. We are redefining the pet parenting experience by providing pet owners easy access to the tools and resources they need – trusted information from a team of experts, connections to other pet parents, and convenient online ordering solutions for pet food, meds and supplies.

As the company continues to grow, we’re looking to expand the Pet360 Pack by adding talented individuals who enjoy an innovative, fast-paced and entrepreneurial environment where change is encouraged and your impact is instantly visible. The company is backed by leading private equity and venture capital firms and is well capitalized to continue our exceptional growth.

Our family of premium brands includes Pet360.com – the most comprehensive online resource for pet parents; petMD.com – the world’s largest digital resource for pet health information; PetFoodDirect.com – the leading online retailer of pet food, medications and supplies; BlogPaws – the largest professional network of pet bloggers and social media enthusiasts; and Only Natural Pet – a complete line of natural pet supplies specifically formulated to be biologically appropriate for cats and dogs. Today, our network reaches more than 12 million pet parents each month!

As a Client Services Digital Account  Coordinator, you will be responsible for managing the day-to-day partner relationships and sales processes to guarantee your Sales team hits its revenue goals. You will be a member of the highly motivated Digital Ad Sales team at Pet360 Media, one of the world's leading PET media companies.

Key Focus and Responsibilities:

Supporting the sales team in attaining sales targets.

Preparing monthly, weekly, or daily sales analysis.
CRM maintenance.

Promoting the organization to new and existing customers through a proactive approach.

Assisting in the implementation of sales strategy as prepared by management.

Coordinate with ad operations department to ensure sales campaigns and promotions are executed thoroughly.

Understand and anticipate needs of sales organization – must be proactive.

Optimize media plans that meet customer needs and maximize revenue.

Team with Account Executive(s) to understand client goals and objectives and brainstorm solutions.

Manage client relationships and deliver superior customer service.

Handle client services and ensuring all digital campaigns get live, including collection of assets and liaising with Ad Ops to ensure campaigns go live as expected.

Monitor campaign to ensure delivery (running internal and 3rd party reporting); Assist with Billing

Ensure post-campaign research studies are properly coordinated, where applicable 

Deliver campaign recap to AEs and/or clients sum

Communicate campaign “highlights” and/or red flags to AE to enable resolution with client

marizing performance

Coordinate with Account Executives on development of renewal strategies based on client/program insights

Good liaison with all other department members.

Strong knowledge and proficiency in Microsoft Office (Word, Excel, and PowerPoint).

Familiarity with online advertising terminology and solutions (ie: Doubleclick for Publishers and Advertisers)

Great communication skills.

Well organized professional with power to prioritize and multitask.

Ability to multi-task in a fast paced environment.

Interest in Pets is a plus.

Bachelors degree required.

2+ years of online experience in media planning or client service role.

Two years of project media related projects.

This is a full time, salaried position with a full benefits package, including paid time off after 90 days, medical, dental,  and a generous product discount. Lots of other fun company perks too!