PPS customer is a growing information and telecommunications company.

This position is focused on maintenance and enhancement of the IP Voice network, platforms and products. Areas of responsibility include but not limited to the following. 

Essential Responsibilities:

•      Development of new features

•      Lab testing of new features

•      Creation of best practices for product deployment

•      Documentation of features and products

•      Deployment of new network gear

•      Lab testing of new network equipment

•      Periodic on-call rotation

•      After hours maintenance of network assets

•      Provide training to other team members

•      Handle Tier III escalations related to VIOP issues

•      Support a wide range of network infrastructure and customer services

•      Configure, install, maintenance and provisioning of telecommunications equipment and software

•      Programming and interfacing with telecommunications hardware and networks

•      Fluent in telecommunications terminology 

•      Reviews the program quality performance to provide analysis and obtain corrective actions where necessary.

•      Support multi-functional teams in support of product development

•      Work to improve processing used within the product engineering area of responsibility

•      Investigation and resolution of service/systems problems and customer support

•      Interfacing with OSS System including updating network/system inventory

•      Architect software solutions based on customer/client requirements and business needs.

•      Configuration, operation and maintenance of Session Border Controllers (SBC’s), SIP Application Servers, Media Gateway Controllers, Domain Name Servers (DNS), Radius Servers. 

•      Support schedules/perform hardware/software/OS upgrades as required to keep all computer systems running at peak performance and reduce system sensitivity to bugs/errors. 

•      Perform periodic backups and provide procedures for disaster recovery and network survivability. 

•      Ability to troubleshoot with diagnostics

•      Ability to analyze and interpret data

•      Assist Network Operations personnel with issue resolution

•      Network augments

•      Ensure network inventory is kept current; currently being tracked manually, automation pending upgrade in BSS/OSS

•      Monitor and interpret network alarms 

•      Access to all technical information, systems and customer accounts for trouble shooting and account resolution

Experience with the following is necessary for success in this role.

•      Edge & Border equipment

•      Aggregation equipment

•      Routers/Switches

•      Ethernet Switched

•      IP transit peering

•      Access/transport peering

•      Monitoring and maintenance

•      Multiplexing

•      DCS

•      VLANs

•      MPLS, VPLS

•      Core/Edge data

•      Private networking

•      Telemetry technology (includes in-band and out of band connectivity, software tools, models, etc.)

•      Network security

•      Fraud systems

•      Genband (MGC, MG, SBC)

•      LCR

•      VOIP – SIP

•      Broadsoft

Direct Hire Position starting as soon as possible

• Bonus Eligible
• Full benefits accompany this position.
• Contingent on passing a background check and drug screen
• Our client is an Equal Opportunity Employer (EOE M/F/V/D)

Please apply with a cover letter and resume detailing your ability and your experience.

All your information will be kept confidential according to EEO guidelines.