Customer Service Rep - Call Center

  • Coon Rapids, MN
  • Full-time

Company Description

Large Disability advocacy firm assisting clients who are in need of Social Security benefits. Our office is located in Coon Rapids, MN. (Just 15 miles north of Minneapolis) We are looking for an enthusiastic individual with a passion for making a difference.

Job Description

Hourly Rate: $11.00/hourly plus monthly incentives based upon performance

-Monday through Friday 7:00am-3:30pm
-Tuesday through Saturday 12:30pm-9:00pm (weekdays) (Saturday 9:00am-5:30pm)
-Sunday through Thursday 12:30pm-9:00pm (weekdays) (Sunday 9:00am-5:30pm)

*Part Time Schedules*
-Monday through Friday shifts start at 5:00pm and last until 9:00pm
-Weekends the office is open from 9:00am-5:30pm
(We do require a minimum of 20 hours per week for part time candidates)

- Heavy phone work conferring with clients about services offered & eligibility of disability benefits
- Answer incoming phone calls
- Complete online evaluations and applications with our clients
- Make outbound calls to clients requesting services
- Accurately research and gather regarding clients medical conditions and treatment plans as well as any additional information during the screening process
- Decisively make decision from information gathered by client
- Keep detail records of customer interactions
- May require light general office duties including: Faxing, Scanning, Copying, Emailing

Full time employees (working 30+ hour per week) are eligible for our excellent benefits package

Qualifications

-Required High School Diploma

-Call Center Experience Preferred
- Strong typing skills (minimum 30wpm)
- Ability to function in fast paced environment
- Positive attitude
- Customer Service Experience and/or relevant education

Additional Information

APPLICANTS MUST SUBMIT A COPY OF THEIR RESUME

All your information will be kept confidential according to EEO guidelines.

IF INTERESTED PLEASE CLICK THE "I'M INTERESTED" BUTTON LOCATED BELOW.