Atlassian Jira Administrator

  • Full-time

Job Description

This position will be responsible for installing, supporting, and maintaining Atlassian servers or other computer systems, and planning for and responding to service outages and other problems. Other duties may include scripting or light programming, project management for systems-related projects, supervising or training computer operators, and being the consultant for computer problems beyond the knowledge of technical support staff, while managing and executing security concepts associated with this position.


ESSENTIAL FUNCTIONS/RESPONSIBILITIES:

  • Respond to Atlassian-related inquiries/tickets from customers
  • Perform general user management tasks in JIRA
  • Assist with upgrades to Atlassian tools
  • Review all Atlassian tools’ setup to ensure the initial configuration is completed within customer constraints.
  • Provide support in preparing documentation regarding usage of Atlassian tools
  • Provide thorough review of existing JIRA templates
  • Participate in JIRA Standardization IPT and help provide best practices, standards, recommendations for improvement
  • Provide an extensive understand of administrative capabilities and streamline and clean up customized fields/templates/etc. by removing unnecessary customized items
  • Act as the primary manager of Atlassian tools/tickets/requests/upgrades
  • Review and provide guidance/suggestions on plugin requests
  • Assisting customers with DevOps needs/questions as relate to Atlassian toolset

Qualifications

  • Bachelor of Science degree in technical discipline is required.
  • Atlassian Certified Professional – JIRA Administration (ACP-JA) is highly desirable.
  • 5+ years Atlassian product administration experience (JIRA/Confluence).
  • Proven experience providing Tier 1/2/3 support to end-users in an enterprise environment.
  • Experience with documentation and communication skills absolutely essential.
  • Demonstrated ability to think critically and creatively to develop innovative solutions to information technology problems.
  • Strong analytical skills with the ability to analyze data sets to determine trends, establish strategies, and make decisions
  • Outstanding interpersonal and communication skills with the ability to effectively communicate across diverse audiences and influence cross functionally
  • Ability to multi-task as well as be strategic, creative and innovative in a dynamic, fast paced matrix team environment

Additional Information

  • Job Location:     Remote
  • Job Type:     Full-time
  • Clearance:     Clearable
  • Pay:     Up to $120K/yr (Depends on Experience)
  • Work Authorization:     U.S. Citizen (Due to clearance requirement)