Are you ready to be a part of something epic? We are  hiring full-time professionals to provide user support for one of the world's largest gaming platforms!

Note: Weekly hours will range between 30 and 40 depending on business needs and agent performance.

This is the job for you if:

You are an experienced gamer and/or have a background in gaming technical support

You know how to deliver great customer service

You are an early adopter: the first of your friends to buy the latest gaming platform

You are the "Go-To" person who helps others get the most out of their systems

You are technically savvy and understand Routers/Streaming Video/Web Applications

If this describes you down to your core, then we want you on our team!

We’ll give you the opportunity to showcase your superior customer support and troubleshooting skills, while developing your expertise in all aspects of the gaming platform. We’re looking for dynamic, outside-the-box thinkers with the individual initiative to do everything possible to ensure that every customer is satisfied.

As a Work at Home Gaming Support & Service Representative, you will be answering inbound calls to provide exceptional customer service to consumers. In this role, you also provide technical support by answering inquiries, solving problems, and troubleshooting issues using call flows, knowledge bases, and published materials.

We’re looking for talented, dedicated professionals from diverse backgrounds and cultures with a genuine interest in technology to provide outstanding customer service to our major gaming system's user community.

Qualifications:

What we need from you:

Passion for the customer and the customer’s experience

Ability to recognize and respond to customer needs and demonstrate sincere commitment to resolving those needs

Discipline and independence to work remotely from home

Familiarity with social networking (Facebook, Twitter, YouTube, etc.)

Ability to maintain productivity standards and meet agreed-upon objectives

A demonstrated ability to perform at a high level, with a strong aptitude to adjust to change

Excellent verbal and written communication skills; proficient reading skills to analyze, interpret, and address customer needs

The ability to handle multiple tasks simultaneously, including offline or special project work

Basic experience using Microsoft Office suite

A minimum of one year of customer service experience, preferably in a contact center environment

Minimum keyboard skills of 30 WPM (verified with typing test during application process)

High School Diploma/GED

Technical Requirements: (Your system will be tested during our application/assessment process)

COMPUTER

o 2.0 Ghz Dual Core or better processor

o 2 GB RAM (some employment opportunities require a minimum of 4 GB RAM)

o 10 GB available hard drive space

o Sound card

o Windows 7, including Windows 8 and 8.1 

(Note: some employment opportunities are available for consultants with only Windows Vista installed)

HEADSET

o USB

o Dual ear (designed to minimize audio interference from outside sources)

o Noise cancelling microphone