Pronto Marketing is a fast growing company providing fully-managed website and online marketing services to over 1,000 small businesses around the world, primarily in the United States and Canada. Founded in 2008 and based in Bangkok, Thailand we have a team of 85+ professionals comprising everything from developers, designers, copywriters to project managers, SEO experts and client support agents working 24x7 building and managing online marketing for our clients.

Our services include; web design, copywriting, blogging, social media, search engine marketing, email marketing and more within our innovative pay-as-you-go program and all-you-can-eat support model. We don’t do projects and custom development so the sales process and cycle is very clear and well established. The value proposition we offer to small business owners is something they get right away and addresses a clear pain point in their business.

With our Managed Website Program a SME has a very small cash outlay to get started, and for a low monthly subscription gets everything from building a mobile-ready website to hosting to updates to support to their online performance dashboard. We do the work for them soup-to-nuts; we're not a DIY service. We're an extension of their team. SMEs love this.

We have grown since 2008 mostly via word of mouth and a some marketing. For some time we've been considering how to build a sales team - so many small businesses want a bit of in-person touch to close the deal. Our target customer sweet spot is 5-30 employees, business or profession services, B2B or B2C. You can see the range of customers we serve in our website showcase. This market is huge: small businesses that need a professional and effective online presence.

You can learn more about us on the web:
•  Culture and working at Pronto: http://www.prontomarketing.com/company/careers/
•  Pronto company website: www.prontomarketing.com
•  Pronto on Facebook: www.facebook.com/prontomarketing
•  Our Managed Website Program: https://www.prontomarketing.com/pricing/managed-website/
•  Our website showcase: https://www.prontomarketing.com/showcase/

You will be working directly with our clients, mostly US & Canada, managing updates to their websites via our support desk, live chat and phone. This requires the ability to read carefully and review client requests in English and work with the team to complete the projects. 

We don't provide call-in phone support however as soon as we feel a client is frustrated, confused or off-track we offer to schedule a call and talk. You'll be expected to call when need and be adept at listening and resolving their issues. We want our customers happy - your job is to make them happy.

You must take pride in communicating and delighting our clients. We are fanatically focused on client satisfaction; and as a front-line position you bear a broad responsibility to ensure that our clients have an extraordinary service experience that builds strong relationships.

We are currently in the process of migrating our 1,000 clients over to a new WordPress platform we've built that allows us to create beautiful, amazing websites. You will be responsible for the communication and overall web production as we make this transition

• Fluent English proficiency with excellent speaking, writing and communications skills

• A keen eye for detail and quality. You’ll have the the final responsibility for quality control

• At least basic technical skills in HTML, CSS, Javascript, Photoshop, and Wordpress

• Excellent problem-solving skills with a strong desire get things done

• A desire to keep learning new tools and trends in websites and online marketing

• A team player who knows how to work with a cross-cultural team

• Education: Undergraduate degree required

• Experience: 2 years minimum experience in similar roles in web production or customer services roles

• We provide Work Permits & Visas for our expat team members

This is a full-time position in our Bangkok office, 5 nights a week in our office is required. 

Remote workers or freelancers will not be considered.

Working Hours: 8pm-5am