Operations Engineer - Technical Escalations

  • Full-time
  • Department: Development: Technical Escalations

Company Description

PubMatic is the leading marketing automation software company for publishers. Through real-time analytics, yield management, and workflow automation, PubMatic enables publishers to make smarter inventory decisions and improve revenue performance. Focused on serving the needs of premium publishers, PubMatic inspires buyer confidence by providing flexibility in audience discovery and planning media campaigns through its Media Buyer Console and APIs. The company's marketing automation software platform provides a global roster of comScore publishers with a single view into their advertiser relationships across every screen, every channel and every format. PubMatic was ranked by Deloitte as one of the fastest growing companies in the US for the fourth consecutive year in 2015. The company has offices worldwide, and is headquartered in Redwood City, California

Job Description

We are looking for engineers who can understand technical problems that our clients face while using our products and can do initial analysis and in most cases, solve the problem right-away. 

Responsibilities:

  • The Engineering Technical support will directly interact with the Operations, product management and the core development teams.
  • He or she may have to funnel some of the problems from the support to the engineering group. 
  • The Support Engineer will have to understand how engineering solves the problems, and then solve it next time a similar issue is registered.

Requirements:

  • Must have a Bachelors and/ or Masters degree in Computer Science.
  • Should be pro-active, quick learner and detail oriented and have logical reasoning ability, problem solving and analytical mindset, good written and spoken English.
  • Should have good knowledge of DFP ad server campaign trafficking priorities and targeting, key-value pairs, macros, reporting etc.
  • Should have good analytical and troubleshooting skills
  • Should have basic knowledge of JavaScript.
  • Should be comfortable using debugging tools like firebug, developer tool on web based browsers.
  • Working knowledge of Linux, MySQL is a must.
  • Organized and structured approach to tasks and should be able to multi-task effectively.
  • Someone with experience in support roles in Internet-centric products and development will be highly preferred.
  • Certifications in various web programming modules are desired.

Good to have:

  • Experience utilizing NoSQL technologies such as Hbase etc.
  • Familiarity with HDFS, Hive, map/reduce.

Qualifications

UG - B.Tech/B.E. - Any Specialization

Additional Information

All your information will be kept confidential according to EEO guidelines.