Senior Director, Customer Enablement

  • Full-time
  • Department: Customer Success

Company Description

PubMatic is the automation solutions company for an open digital media industry. Featuring the leading omni-channel revenue automation platform for publishers and enterprise-grade programmatic tools for media buyers, PubMatic's publisher-first approach enables advertisers to access premium inventory at scale. Processing nearly one trillion ad impressions per month, PubMatic has created a global infrastructure to activate meaningful connections between consumers, content and brands. Since 2006, PubMatic's focus on data and technology innovation has fueled the growth of the programmatic industry as a whole. Headquartered in Redwood City, California, PubMatic operates 11 offices and six data centers worldwide.

Job Description

PubMatic is seeking a Senior Director, Customer Enablement, to lead our technical operations teams. This individual is critical to driving key aspects of PubMatic’s Publisher business.

This position will develop and implement a support strategy for continued publisher growth and lead the Customer Success Operations, Solutions Engineering, Technical Escalations, and Brand Control teams to drive performance for clients.

Qualified candidates must be comfortable working in a fast paced environment and have a strong background in digital ad serving, DSP, or SSP operations. The ideal candidate has a record of implementing technical solutions, leading high performance teams, and has a fundamental understanding of the sales and product development processes.

Responsibilities

  • Lead the Customer Success Operations team to provide Publishers best practices on PubMatic’s Platform.
  • Provide organization and leadership to a team of Solutions Engineers. The solutions engineers perform technical integrations and provide sales support.
  • Maintain and improve advertising quality through our platform via Brand Control initiatives.
  • Own technical escalation process with Engineering.
  • Act as a Publisher escalation path for operational and technical activities.
  • Provide technical and business strategy information to internal teams.
  • Track and provide business KPI’s to the GTM team. Leverage Salesforce and develop reports necessary to track and report on the success of new and existing projects.
  • Develop relationships between product and Customer Success Managers to align client needs with existing product and future roadmap. Identify and implement needs for areas of future growth.

Qualifications

  • 10+ years of experience managing an Operations team at a Digital Solutions Provider
  • Multi-channel experience including SSP, Ad Serving, API Integrations, SaaS, and Finance
  • An understanding of digital advertising ecosystem
  • Ability to build strong relationships between Sales and Product
  • Ability to handle multiple tasks simultaneously and prioritize accordingly
  • Excellent written and verbal communication skills
  • Experience working in fast-paced, high growth organizations
  • Bachelors Degree or equivalent, MS or MBA is a plus

Additional Information

All your information will be kept confidential according to EEO guidelines.