Senior Customer Success Manager

  • Full-time
  • Department: Customer Success

Company Description

PubMatic is the automation solutions company for an open digital media industry. Featuring the leading omni-channel revenue automation platform for publishers and enterprise-grade programmatic tools for media buyers, PubMatic’s publisher-first approach enables advertisers to access premium inventory at scale. Processing nearly one trillion ad impressions per month, PubMatic has created a global infrastructure to activate meaningful connections between consumers, content and brands. Since 2006, PubMatic’s focus on data and technology innovation has fueled the growth of the programmatic industry as a whole. Headquartered in Redwood City, California, PubMatic operates 11 offices and six data centers worldwide.


Job Description

Job Description

As part of the Customer Success team we focus on customer retention and engagement. As a business our Value “We put the costumer first” reflects what we do every day. Using our technology, we strive to help the Publishers realize the full potential of their digital assets. Nobody is the same in the team. From the super analytical, process driven pack to the joyous and fun characters, who work hard and play hard. What makes us come together is that we all understand the importance of keeping the client happy. We all add value in different ways, but we all have a common goal. While the technology is amazing, it’s the people that make it the wonderful work environment that it is.

The Role

As the Senior Customer Success Manager you play a key role in on-boarding Premium Publishers. You will have top line revenue targets and are responsible for ensuring PubMatic exceeds the Publisher expectations whilst protecting their brand. Through active engagement and a consultative approach, you will drive value to your accounts acting as a strategic advisor and programmatic specialist.

Key Responsibilities

  • Collaborating with a cross-functional teams for maximum impact and quick resolutions
  • Optimising, analysing performance & deliver value to the accounts
  • Travelling to client sites for regular strategic business review meetings
  • Maintaining day-to-day contact with our premium publishers
  • Managing and developing a trusting partnerships through the client life-cycle
  • Optimize, track and analyse performance.  Use original thought and analysis to discover opportunities and resolve escalations
  • Act as a tactical Client contact with premium Publisher Clients to deliver value to the accounts through recommendations, and act as a relay for brand control and escalation management

Qualifications

Key Skills required

  • Relevant experience in a client-facing role in the advertising industry
  • Deep understanding of digital advertising & programmatic trading
  • Strong analytical & reporting skills
  • Creative, independent problem solver
  • Flexible, startup mindset
  • Being able to cope with pressure and setbacks
  • Being able to work as a team
  • Effective communicator and presenter
  • Results driven
  • Good understanding of technical resolutions is a Bonus

Additional Information

All your information will be kept confidential according to EEO guidelines.