Team Lead, Technical Escalations

  • Baner, Pune, Maharashtra, in
  • Full-time

Company Description

PubMatic is the automation solutions company for an open digital media industry. Featuring the leading omni-channel revenue automation platform for publishers and enterprise-grade programmatic tools for media buyers, PubMatic’s publisher-first approach enables advertisers to access premium inventory at scale. Processing nearly one trillion ad impressions per month, PubMatic has created a global infrastructure to activate meaningful connections between consumers, content and brands. Since 2006, PubMatic’s focus on data and technology innovation has fueled the growth of the programmatic industry as a whole. Headquartered in Redwood City, California, PubMatic operates 11 offices and six data centers worldwide.

Job Description

The Technical Escalations lead will be a player-coach who will be leading the group as well as participating in key initiatives. Responsibilities include setting group priorities, identifying and collaborating on cross-functional opportunities, working with senior leadership on strategic opportunities, developing talent, recruiting, etc. The candidate has demonstrated experience and a strong passion for leading teams and coaching individuals in a technical and client services capacity.  

Responsibilities

Lead

  • Lead, manage, coach a global team of hybrid engineers + client service aces
  • Prioritize group activities according to internal needs and company goals
Contributor
  • Provide platform support to internal as well as external stakeholders
  • Understand the technical and commercial "flows" to motivate platform improvements and debugging
  • Manage customer support cases, which includes verifying cases, analyzing data, isolating and diagnosing the problem and resolving the issue where possible
  • Coordinate with Product and Engineering teams in identifying, reporting and resolving product issues
  • Create and maintain internal tools that empower stakeholders to execute faster and answer their own questions
Desired Skills and Attributes
  • Demonstrated experience leading engineering teams or technical support/client services teams
  • Excellent troubleshooting, analytical and problem-solving abilities with a tenacious commitment to finding the root cause of issues
  • Experience with fundamental web technology & aptitude to expand technical skills -- including exposure to data stores & querying frameworks (MySQL & Hive), web foundations (HTML, CSS, JavaScript), and production technical stacks
  • Deep understanding of mobile and web technology stacks (TCP/IP, HTTP, HTML, JavaScript, JSON, XML, Restful API)
  • Outstanding communication skills, particularly in conveying technical concepts in a manner that is easy for clients and non-technical partners to understand and vice versa
  •  Excellent quantitative skills and comfort with data exploration tools such as Excel, SQL, Hive, Spark, Pig etc 
  • Comfortable taking ownership of projects and showcasing key accomplishments -- collaboratively and autonomously 
  • Excellent organizational skills and attention to detail
  • Ability to work under intense pressure and multitask in a fast-paced start-up environment
  • Experience with mobile, display and video ad serving is a plus
  • Experience with ad networks and/or monetization SDKs is a plus
  • Experience in the online advertisement industry is preferred   


Qualifications

Education Requirement
  • Studies in computer science, engineering or technical field 
  • Studies in advertising, communications, marketing, or other disciplines with demonstrated technical exposure

Experience Requirement

  • Minimum 6 years of work experience in customer support, technical solutions, engineering or other technical position
  • 2-3 years in senior mentor ship /lead /manager position

Additional Information

All your information will be kept confidential according to EEO guidelines.