Technical Escalations Engineer

  • Baner Road, Pune, MH
  • Full-time

Company Description

PubMatic is a publisher-focused sell-side platform for an open digital media future. Featuring leading omni-channel revenue automation technology for publishers and enterprise-grade programmatic tools for media buyers, PubMatic's publisher-first approach enables advertisers to access premium inventory at scale. Processing over one trillion ad impressions per month, PubMatic has created a global infrastructure to drive publisher monetization and control over their ad inventory. Since 2006, PubMatic's focus on data and technology innovation has fueled the rise of the programmatic industry as a whole. Headquartered in Redwood City, California, PubMatic operates 13 offices and six data centers worldwide.

Job Description


  • Provide platform support to internal as well as external stakeholders
  • Understand the technical and commercial "flows" to motivate platform improvements and debugging
  • Manage customer support cases, which includes verifying cases, analyzing data, isolating and diagnosing the problem and resolving the issue where possible
  • Coordinate with Product and Engineering teams in identifying, reporting and resolving product issues
  • Create and maintain internal tools that empower stakeholders to execute faster and answer their own questions

Desired Skills and Attributes

  • Excellent troubleshooting, analytical and problem-solving abilities with a tenacious commitment to finding the root cause of issues
  • Experience with fundamental web technology & aptitude to expand technical skills -- including exposure to data stores & querying frameworks (MySQL & Hive), web foundations (HTML, CSS, JavaScript), and production technical stacks
  • Deep understanding of mobile and web technology stacks (TCP/IP, HTTP, HTML, JavaScript, JSON, XML, Restful API)
  • Outstanding communication skills, particularly in conveying technical concepts in a manner that is easy for clients and non-technical partners to understand and vice versa
  • Excellent quantitative skills and comfort with data exploration tools such as Excel, SQL, Hive, Spark, Pig etc 
  • Comfortable taking ownership of projects and showcasing key accomplishments -- collaboratively and autonomously 
  • Excellent organizational skills and attention to detail
  • Ability to work under intense pressure and multitask in a fast-paced start-up environment
  • Experience with mobile, display and video ad serving is a plus
  • Experience with ad networks and/or monetization SDKs is a plus
  • Experience in the online advertisement industry is preferred   


Education Requirement

  • Studies in computer science, engineering or technical field 
  • Studies in advertising, communications, marketing, or other disciplines with demonstrated technical exposure

Experience Requirement

  • Minimum 3 years of work experience in customer support, technical solutions, engineering or other technical position

Additional Information

All your information will be kept confidential according to EEO guidelines.