NOC Engineer (On Contract)
- Baner - Balewadi Rd, Balewadi Phata, Baner, Pune, Maharashtra 411045, India
PubMatic is a publisher-focused sell-side platform for an open digital media future. Featuring leading omni-channel revenue automation technology for publishers and enterprise-grade programmatic tools for media buyers, PubMatic's publisher-first approach enables advertisers to access premium inventory at scale. Processing over one trillion ad impressions per month, PubMatic has created a global infrastructure to drive publisher monetization and control over their ad inventory. Since 2006, PubMatic's focus on data and technology innovation has fueled the rise of the programmatic industry as a whole. Headquartered in Redwood City, California, PubMatic operates 13 offices and six data centers worldwide.
The Network Operation Centre (NOC) have three main roles:
- To ensure maximum possible service availability and performance
- To provide support services for Engineering and other technical teams
- To provision customer network services on core equipment
These result in a highly diverse range of duties for the NOC - our engineers are required to ensure they are fulfilled in a timely, co-operative and professional manner.
We interact frequently with technical support team so it's important that we are clear and concise in our communications. We also work very closely with the Engineering team and as such need to develop a good all-round understanding of systems and networks.
Diligence and attention to detail are also key skills along with an ability to multi-task and prioritize work appropriately.
We don't expect you to have all the required knowledge when you join us as many of these skills can be picked up through experience in the job, but those who do need to learn new skills must be prepared to spend time doing suitable research to ensure their grounding is thorough and properly understood. As your knowledge and confidence develop you may be asked to join our shift roster providing 24x7 support on our core infrastructure and services.
Importantly, NOC engineers must have a solid understanding of PubMatic’s products and processes; they must be eager and quick to learn, be clear communicators and must be able to use their initiative to tackle a broad range of problems.
Duties and Responsibilities:
- Manage and maintain the PubMatic’s Monitoring Systems.
- Fault handling and escalation (identifying and responding to faults on PubMatic’s systems and networks, handling escalation through to resolution).
- Server build and installs, application upgrades, network equipment build and installation. Maintaining hardware serial audits, writing custom monitoring plugins and configuring bespoke graphing.
- Facilitate maintenance, downtimes and activity communication.
- Maintenance of WIKI and technical documentation (for NOC) of processes and procedures used throughout normal operations.
- Development of knowledge and skills in network and system administration, particularly with regard to PubMatic own architecture and platforms.
- Tier 1 Support for infrastructure and services
- Participate in a 24x7 shift roster.
- Min 12-18 Months experience in a Technical Support or similar role.
- Proven track record within a NOC,
- IT or ISP environment.
- Good academic background with a degree or equivalent qualification in Information Technology, Business Studies, Computing or relevant subject.
- Basic knowledge of the OSI model, switching and internet routing technologies (to junior network administrator level).
- Experience with switching and internet routing technologies.
- Strong network diagnostic skills.
- Knowledge of Linux kernel, command line and system diagnostics (to junior sysadmin level).
- Experience configuring internet applications such as Apache, nginx, BIND.
- Basic understanding of network monitoring concepts and management tools.
- Experience of network monitoring tools and protocols (MRTG, RRD,NAGIOS, OBSERVIUM SNMP).
- Exposure to scripting basics. Experience of scripting (Perl, Bash) and other web application languages (SQL, PHP).
- Able to collate and interpret data from various sources.
- Experience of analyzing system and network performance using monitoring and graphical data.
- Ability to assess faults, prioritize, respond and escalate accordingly.
- Experience of diagnosing network and service issues, following them through to resolution.
- Capable of multi-tasking, good time management and prioritization of workload.
- Clear communicator (both written and verbal).
- Good technical or WIKI documentation skills.
- Willing to learn and develop new skills.
- Good self-awareness. Actively seeks out tasks that help develop skills and knowledge.
- Ability to work on own initiative. Actively seeks ways of improving existing systems and processes.
- ‘Can do’ attitude. Flexible and adaptable approach to problem solving.
- Co-operate with other teams. Actively encourage strong working relationships with other teams.
- UG – Any Graduate (Preferred BCA, BCS, B.Sc Computer Science, Diploma in Computer Science, BE, MCA, MCS)
- Certifications – RHCE, MCSE, CCNA, ITIL Foundation (Certificates will be an added advantage)
- A minimum of 12-18 months experience in a Technical Support or similar role.
- Good communicator with a natural aptitude for dealing with people.
- Good monitoring and network diagnostic skills.
- Basic Linux CLI skills.
- Basic sysadmin skills.
- Work well in a busy team, being quick to learn and able to deal with a wide range of issues.
- Strong analytical skills and able to collate and interpret data from various sources.
- Ability to assess and prioritize faults and respond or escalate accordingly.
- Ability to handle P1 and P2 issue
All your information will be kept confidential according to EEO guidelines.