Datacenter Hardware Technical Support Engineer
- 305 Main St, Redwood City, CA 94063, USA
PubMatic is a publisher-focused sell-side platform for an open digital media future.
Featuring leading omni-channel revenue automation technology for publishers and enterprise-grade programmatic tools for media buyers, PubMatic's publisher-first approach enables advertisers to access premium inventory at scale.
Processing over one trillion ad impressions per month, PubMatic has created a global infrastructure to drive publisher monetization and control over their ad inventory.
Since 2006, PubMatic's focus on data and technology innovation has fueled the rise of the programmatic industry as a whole. Headquartered in Redwood City, California, PubMatic operates 13 offices and six data centers worldwide.
We are immediately hiring a strong Datacenter Hardware Technical Support Engineer to join our growing team in Redwood City.
This person plays a critical role in supporting our Bay Area data centers, including Linux administration, network support and hardware troubleshooting.
Run/install ethernet and fiber optic cable
Imaging and racking the new servers
Transfer tools, parts, equipment, and supplies between locations with barcode scanners and associated software tools
Tracking and maintaining spare parts
Recognize and swap-out key broken or damaged parts
Hardware troubleshooting and replacing the failed parts
RMA for all failed hardware and handling those logistics
Packaging and shipping of hardware as needed
Handling the new projects (sizing, burning and testing hardware)
Follow published process for handling tapes and other media
Maintain images & perform remote installations
2 - 5 years of prior data center support experience
Active Driver's License, car and the ability to work at both our San Jose and San Francisco data centers
Fluency at the command line with Linux/Unix to check server hardware and troubleshoot issues
Ability to lift/move up to 40 lbs of equipment as required. Ability to exert yourself physically over extended periods of time, including frequent bending, kneeling, climbing, pushing/pulling and lifting
Ability to work non-standard hours, including working weekends, holidays and on shift-based schedules as required
Ability to write and speak fluent English
Certifications – A+, CCNA, Linux (LPIC or Red Hat)
Ability to follow verbal instructions and execute on written processes
Ability to work effectively with others in a team-oriented environment
Nice to Have:
Experience in a skilled production, manufacturing, or assembly (non-technical) field
Ability to perform component level-replacements on equipment
Associates Degree (AA)
PubMatic is proud to be an equal opportunity employer; we don’t just value diversity, we promote and celebrate it.
We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
All your information will be kept confidential according to EEO guidelines.