Operations Engineer - Technical Escalations Team - (On Contract)
- Baner Road, Pune, Maharashtra, India
PubMatic is a digital advertising technology company for premium content creators. The PubMatic platform empowers independent app developers and publishers to control and maximize their digital advertising businesses. PubMatic’s publisher-first approach enables advertisers to maximize ROI by reaching and engaging their target audiences in brand-safe, premium environments across ad formats and devices. Since 2006, PubMatic has created an efficient, global infrastructure and remains at the forefront of programmatic innovation. Headquartered in Redwood City, California, PubMatic operates 13 offices and nine data centers worldwide.
The Technical Escalations support will directly interact with the Operations, product management and the core development teams. Main responsibilities will include providing platform/production support to internal as well as external stakeholders. He / She should be able to resolve issues faced by clients, which includes verifying and analyzing data, isolating and diagnosing the problem, providing root cause analysis, setting client expectations and follow-ups. He / She should be able to coordinate with Customer, Product and Engineering teams in identifying, reporting and resolving product issues.
Educational Qualification should be B.E./B. Tech
Technical Skills required
Good Aptitude and Problem-Solving Skills
SQL/PL SQL and Unix Shell Scripting