Account Manager, Mid-Market

  • 305 Main St, Redwood City, CA 94063, USA
  • Full-time

Company Description

PubMatic is a publisher-focused sell-side platform for an open digital media future. 

Featuring leading omni-channel revenue automation technology for publishers and enterprise-grade programmatic tools for media buyers, PubMatic's publisher-first approach enables advertisers to access premium inventory at scale. 

Processing over one trillion ad impressions per month, PubMatic has created a global infrastructure to drive publisher monetization and control over their ad inventory. 

Since 2006, PubMatic's focus on data and technology innovation has fueled the rise of the programmatic industry as a whole. Headquartered in Redwood City, California, PubMatic operates 13 offices and six data centers worldwide.

Job Description

We are immediately hiring an associate-level Account Manager to join our growing Mid-Market Customer Success team in Redwood City.

Account Managers (AM) are the primary account owners of PubMatic’s global publisher base. They are responsible for onboarding and managing premium publishers to grow their digital advertising business, focusing on the programmatic revenue opportunity.

AMs consult with key tactical contacts to ensure that publishers are making the most of their programmatic connection with PubMatic’s platform. AMs are expected to develop an understanding of PubMatic’s standard programmatic integrations, helping publishers to successfully self-service their integrations with PubMatic. 

AMs are responsible for meeting both quarterly top-line revenue targets, as well as performance expectations for Publishers, while protecting their brands. AMs employ a portfolio mindset to manage their publisher relationships at scale. This includes performance analyses, cross-functional project management and industry event attendance. AMs are seen as programmatic specialists and advisors who help their publishers achieve results.

AMs will have an opportunity to grow along either a business/sales or a technical track.

  • Manage account setup and maintain accounts on the PubMatic system
  • Ensure on-time execution of technical integrations and deliver service excellence during implementation
  • Keeping multiple support systems updated (e.g. Salesforce, JIRA, etc.)
  • Actively respond to escalations for both Publisher and Demand clients relating to integration issues, discrepancies, brand safety, etc.
  • Generate and interpret reporting that will yield competitive insights for our clients
  • Work closely with internal and external customers to ensure higher returns for the end customer
  • Understand and deliver quarterly business reviews with clients to review technical issues and product support opportunities
  • Use complex datasets to track performance trends, identify anomalies and their root causes

Qualifications

  • 2 to 3 years of work experience with programmatic advertising 
  • Proven success managing a portfolio of mid-market accounts
  • Operationally minded with a startup mindset  
  • Proven success in fast-paced, structured environments
  • Experience working with clients
  • Proficiency with Excel
  • Ability to solve problems at scale and collaborate with a team
  • Can quickly master nuances of a complex industry with many moving pieces and constant change
  • Interest in working against an assigned quota and driving sustainable growth
  • An engaged team player with strong interpersonal skills who knows how to have fun while achieving results

Preferred:

  • Extremely proactive and biased towards taking action
  • Creative, independent problem solver, with proven ability to reason through ambiguous problems
  • Strong process management and analytical skills, making it easy to juggle multiple client needs and projects
  • Can quickly master nuances of a complex industry with many moving pieces and constant change

#LI-SD1

 

Additional Information

PubMatic is proud to be an equal opportunity employer; we don’t just value diversity, we promote and celebrate it. 

We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

All your information will be kept confidential according to EEO guidelines.

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