Customer Success Manager, CTV and Video

  • W 43rd St, New York, NY 10036, USA
  • Full-time

Company Description

PubMatic (Nasdaq: PUBM) delivers superior revenue to publishers by being an SSP of choice for agencies and advertisers.

PubMatic’s cloud infrastructure platform for digital advertising empowers independent app developers and publishers to increase monetization while enabling media buyers to drive return on investment by reaching and engaging their target audiences in brand-safe, premium environments across ad formats and devices.

Since 2006, PubMatic has been expanding its owned and operated global infrastructure and continues to cultivate programmatic innovation. PubMatic operates 15 offices and eight data centers worldwide.

Job Description

PubMatic is hiring a Customer Success Manager - CTV and Video to join our growing team in NYC.​

Our current plan is to return to the office on a Hybrid schedule, with 3 days a week being spent in office and two days remote.

Customer Success Managers (CSMs) are the primary owners of PubMatic’s global Publisher base. As a CSM, you would develop strategic partnerships with our premium Publishers to grow their digital advertising business, focusing on the programmatic revenue opportunity. In order to do so, our CSMs closely consult with key strategic and tactical contacts through long-term relationship development, and deep understanding of PubMatic’s product offerings and market forces.

In this role, you would have quarterly top-line revenue targets, and be responsible for ensuring PubMatic exceeds the Publisher expectations whilst protecting their brand. Through regular check-ins, rigorous performance analyses, cross-functional project management and industry event attendance, CSMs act and are seen as programmatic specialists and advisors who achieve results.

You would report into the Associate Director of Customer Success, who oversees the broader Video customer success team.

Responsibilities:​

  • Manage a portfolio of high-spend and high-potential supply partners by thoroughly understanding growth drivers, identifying opportunities for growth, managing risks and creating multi-quarter plans for achievement​

  • Leverage your analytical skills and knowledge of the programmatic marketplace to influence advertising strategy and execution towards “programmatic-first”​

  • Meet or exceed targets consistently, while prioritizing and delivering outstanding customer experience to PubMatic’s customers​

  • Develop an understanding of technical aspects of ad serving and SSP functionality​

  • Generate business plans by collaborating with specialists, Engineers and Product teams and defining business goals, key strategies and success metrics

Qualifications

  • At least 1-2 years prior applicable experience in a Customer Success role (ideally at an SSP, Tech Platform or Publisher)​

  • Familiarity with Programmatic basics and relevant industry trends (expert level knowledge not required)​

  • Knowledge and experience with working for or with CTV and Video publishers in the programmatic space​

  • Knowledge in regards to RTB/PMP​

  • Mobile experience within programmatic is a bonus​

  • knowledge of Header Bidding/Wrapper and various ad formats/ad serving platforms​

  • Understanding of buying patterns in a programmatic environment​

  • Knowledge of alternative integrations, such as oRTB, is a plus

#LI-JG4 

Additional Information

Coronavirus notice: PubMatic is actively working to ensure candidate and employee safety. Currently, all our hiring and onboarding processes will be carried out remotely through virtual meetings until further notice.

Benefits: Our benefits package includes the best of what leading organizations provide, such as stock options, paternity/maternity leave, healthcare, dental and vision insurance, Perkspot and unlimited PTO (that we actually require you to use!). As well, when we’re back in the office, we all benefit from a kitchen loaded with healthy snacks and drinks and catered lunches twice a week, and much more!

Diversity and Inclusion: PubMatic is proud to be an equal opportunity employer; we don’t just value diversity, we promote and celebrate it.  We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Videos To Watch