Operations Engineer - Technical Escalations - Fresher(On Contract)

  • Aundh, Pune, Maharashtra, India
  • Contract

Company Description

PubMatic (Nasdaq: PUBM) delivers superior revenue to publishers by being an SSP of choice for agencies and advertisers. PubMatic’s cloud infrastructure platform for digital advertising empowers independent app developers and publishers to increase monetization while enabling media buyers to drive return on investment by reaching and engaging their target audiences in brand-safe, premium environments across ad formats and devices. Since 2006, PubMatic has been expanding its owned and operated global infrastructure and continues to cultivate programmatic innovation. PubMatic operates 15 offices and eight data centers worldwide.

Job Description

The Technical Escalations Operations Engineer will directly interact with the Client Operations, Product and the Core Development Teams in Engineering. The Operations Engineer will have to monitor the JIRA Queue for incoming Service Requests, Bugs, Troubleshooting issues or Raw Data Requests and maintain the response/resolution SLAs. The expectation is to be able to grow the Product Knowledge to support the Customer Success solve issues faster and in some cases might have to communicate the same with Engineering. Has to have good communication skills for seamless propagation of information. 


Technical Skills required:-
Good Aptitude and Problem-Solving Skills needed.
Must have programming knowledge in any one language or more - python, C, C++, PHP etc. Core JAVA and JAVAScript, node.js knowledge will be preferred
SQL and basics Unix Shell Scripting is a Must have
Big Data knowledge is good to have

Experience:
0-1 year, freshers can apply too

Qualifications

Educational Qualification should be B.E./B. Tech

#LI-MD1

Additional Information

Coronavirus notice: PubMatic is actively working to ensure candidate and employee safety. Currently, all hiring and onboarding processes at PubMatic will be carried out remotely through virtual meetings until further notice.

Benefits: Our benefits package includes the best of what leading organizations provide, such as stock options, paternity/maternity leave, healthcare insurance, broadband reimbursement. As well, when we’re back in the office, we all benefit from a kitchen loaded with healthy snacks and drinks and catered lunches and much more!

Diversity and Inclusion: PubMatic is proud to be an equal opportunity employer; we don’t just value diversity, we promote and celebrate it.  We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.