Director, Customer Success, UK

  • Dean St, London, UK
  • Full-time
  • Department: Customer Success

Company Description

PubMatic (Nasdaq: PUBM) delivers superior revenue to publishers by being an SSP of choice for agencies and advertisers. PubMatic’s cloud infrastructure platform for digital advertising empowers app developers and publishers to increase monetization while enabling media buyers to drive return on investment by reaching and engaging their target audiences in brand-safe, premium environments across ad formats and devices. Since 2006, PubMatic has been expanding its owned and operated global infrastructure and continues to cultivate programmatic innovation. With a globally distributed workforce and no corporate headquarters, PubMatic operates 16 offices and eight data centers across North America, Europe, and Asia Pacific.

Job Description

The Customer Success Director is a key member of PubMatic’s Go-To-Market Team. Taking responsibility for driving the success of publisher engagements and monetization across the region by partnering with a team of Customer Success Managers and Customer Success Operation Managers. The successful candidate will be responsible for leading a team; iterating and executing the market strategy, managing Account Management to deliver against key revenue and market share objectives. This is a rare opportunity to join a global, well-funded, mid stage-company and be an instrumental contributor to its global expansion.​

Candidates for this position will have demonstrable experience of combining creative thinking with factual analysis and data to develop appropriate strategies to ensure that publishers achieve their desired results. Most importantly, the candidate will be responsible for client retention across a portfolio of clients with revenue targets


  • Work with the Customer Success Team to define, achieve and exceed quarterly revenue goals​
  • Work within a Regional and Global organization structure, deploying resources to achieve business objectives​
  • Ensure best in class customer service and account management. Identify process and operational efficiencies to drive increased customer satisfaction​
  • Establish relationships with local, regional and global Publishers to support a healthy and growing PubMatic ecosystem in the UK.
  • Guide the account management team to deliver service excellence and consultative support for publisher strategy ​
  • Track and analyse performance for regional book of business to ensure all accounts are exceeding sales plans​
  • Use critical thinking and analysis to discover growth opportunities and to resolve business obstacles​
  • Maintain active customer conversations through regular and consistent engagement, demonstrating your market knowledge and programmatic expertise​
  • Maintain a deep understanding of all PubMatic products and roadmap for the purposes of upselling existing clients​
  • Collaborate with cross-functional teams and team leaders to inform product alignment for account growth. ​
  • Partner with Ad Solutions team to drive successful pairing of media buyer campaigns to publisher inventory​


  • ​The candidate for this position should be proactive, respond positively and actively to challenge and under pressure. ​
  • Confidence to handle problems and people is required. We seek a take-charge person, ingenious and practical in finding solutions to problems, decisive and venturesome in putting solutions into action. ​
  • We are looking for a thought leader with the ability to motivate people in the process of getting things done. ​
  • Demonstrated team-building experience and an active network are preferred. ​
  • Extensive experience in online advertising and specifically display advertising​
  • People management experience with proven success in team building skills​
  • Ability to present persuasive arguments to support recommendations internally and externally​
  • Strong oral and written communication skills; ​
  • ability to communicate effectively to a Director and C-level audience​


Additional Information

More about us:

Coronavirus notice: PubMatic is actively working to ensure candidate and employee safety. Currently, all our hiring and onboarding processes will be carried out remotely through virtual meetings until further notice.

Diversity and Inclusion: PubMatic is proud to be an equal opportunity employer; we don’t just value diversity, we promote and celebrate it.  We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.