Senior Customer Success Manager/ Customer Success Manager
- Dean St, London, UK
PubMatic (Nasdaq: PUBM) delivers superior revenue to publishers by being an SSP of choice for agencies and advertisers. PubMatic’s cloud infrastructure platform for digital advertising empowers app developers and publishers to increase monetization while enabling media buyers to drive return on investment by reaching and engaging their target audiences in brand-safe, premium environments across ad formats and devices. Since 2006, PubMatic has been expanding its owned and operated global infrastructure and continues to cultivate programmatic innovation. With a globally distributed workforce and no corporate headquarters, PubMatic operates 16 offices and eight data centers across North America, Europe, and Asia Pacific.
PubMatic is hiring a Customer Success Manager/ Senior Customer Success Manager to join our growing team in London.
Customer Success Managers (CSMs) are the primary owners of PubMatic’s global Publisher base. As a CSM for emerging platforms (video, mobile, CTV), you would develop partnerships with O&O publishers, Third Party Tech vendors and sales houses across EMEA to monetise their advertising inventory. In order to do so, our CSMs closely consult with key strategic and tactical contacts through long-term relationship development, and deep understanding of PubMatic’s product offerings and market forces.
In this role, you would have quarterly top-line revenue targets, and be responsible for ensuring PubMatic exceeds the Publisher expectations whilst protecting their brand. Through regular check-ins, rigorous performance analyses, cross-functional project management and industry event attendance, CSMs act and are seen as programmatic specialists and advisors who achieve results.
You would report into the Director of Customer Success, who oversees the broader regional Video & Mobile customer success team.
Manage a portfolio of high-spend and high-potential supply partners by thoroughly understanding growth drivers, identifying opportunities for growth, managing risks and creating multi-quarter plans for achievement
Leverage your analytical skills and knowledge of the programmatic marketplace to influence advertising strategy and execution towards “programmatic-first”
Meet or exceed targets consistently, while prioritizing and delivering outstanding customer experience to PubMatic’s customers
Develop an understanding of technical aspects of ad serving and SSP functionality
Coach peers proactively in the organization to create skill lift that drives client growth and contributes to overall team success
Generate business plans by collaborating with specialists, Engineers and Product teams and defining business goals, key strategies and success metrics
At least 1-3 years prior applicable experience in a Customer Success role (ideally at an SSP, Tech Platform or Publisher)
Familiarity with Programmatic basics and relevant industry trends (expert level knowledge not required)
Knowledge and experience with working for or with at least one between video, mobile, or CTV publishers in the programmatic space
Knowledge in regards to RTB/PMP
knowledge of Header Bidding/Wrapper and various ad formats/ad serving platforms
Understanding of buying patterns in a programmatic environment
Knowledge of alternative integrations, such as oRTB & PreBid, is a plus
Coronavirus notice: PubMatic is actively working to ensure candidate and employee safety. Currently, all our hiring and onboarding processes will be carried out remotely through virtual meetings until further notice.
Benefits: Our benefits package includes the best of what leading organizations provide, such as stock options, paternity/maternity leave, healthcare, data and phone plans. As well, when we’re back in the office, we all benefit from a kitchen loaded with healthy snacks and drinks and catered lunches twice a week, and much more!
Diversity and Inclusion: PubMatic is proud to be an equal opportunity employer; we don’t just value diversity, we promote and celebrate it. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.