Customer Success Manager
- Beijing, Beijing, Beijing, China
- Department: Customer Success
PubMatic delivers superior revenue to publishers by being an SSP of choice for agencies and advertisers. PubMatic’s cloud infrastructure platform for digital advertising empowers app developers and publishers to increase monetization while enabling media buyers to drive return on investment by reaching and engaging their target audiences in brand-safe, premium environments across ad formats and devices. Since 2006, PubMatic has been expanding its owned and operated global infrastructure and continues to cultivate programmatic innovation. With a globally distributed workforce and no corporate headquarters, PubMatic operates 16 offices and eight data centers across North America, Europe, and Asia Pacific.
Customer Success Manager (CSM) are the primary owners of PubMatic’s global Publisher base. As a CSM China, you would develop strategic partnerships with our premium Publishers to grow their digital advertising business, focusing on the programmatic revenue opportunity.
In this role, you would have quarterly top-line revenue targets, and be responsible for ensuring PubMatic exceeds the Publisher expectations whilst protecting their brand. Through regular check-ins, rigorous performance analyses, cross-functional project management and industry event attendance, CSMs act and are seen as programmatic specialists and advisors who achieve results.
A successful candidate will possess a unique ability to combine ad operations knowledge, technical and creative thinking with strong communication skills. This role requires the ability to explain technical information to broad audiences and coordinate with internal teams to deliver on schedule.
As PubMatic's products and services evolve, you must remain at the forefront of monetization strategies to ensure that publisher onboarding & optimization best processes are well defined and are implemented successfully across the Customer Success team.
· Manage a portfolio of high-spend and high-potential Publishing businesses by thoroughly understanding growth drivers, identifying opportunities for growth, managing risks and creating multi-quarter plans for achievement
· Leverage your analytical skills and knowledge of the programmatic marketplace to influence advertising strategy and execution towards “programmatic-first”
· Meet or exceed targets consistently, while prioritizing and delivering outstanding customer experience to PubMatic’s publishers
· Develop an understanding of technical aspects of ad serving and SSP functionality
· Coach peers proactively in the organization to create skill lift that drives client growth and contributes to overall team success
· Generate business plans by collaborating with specialists, Engineers and Product teams and defining business goals, key strategies and success metrics
Desired Skills and Experience:
· At least 2-5 years prior applicable experience in a Customer Success role (ideally at SSP’s or Publishers)
· Familiarity with Programmatic basics and relevant industry trends (expert level knowledge not required)
· We're also open to Media Agency professionals who has good programmatic experience
· Knowledge in regard to RTB/PMP and ad Networks; knowledge of Header Bidding/Wrapper and various ad formats/ad platforms is a plus
· Understanding of buying patterns in a programmatic environment
· Strong presentation skills and experience working with Excel
· Flexible, startup mindset with proven success in fast-paced, unstructured environments
· Experience working with high growth clients. Proven success building relationships with and influencing the perspective of decision makers
· Written and spoken on both English and Mandarin
All your information will be kept confidential according to EEO guidelines.