Senior Customer Success Manager, CTV and Video
- W 43rd St, New York, NY 10036, USA
- Department: Strategic Accounts Development (CSM)
PubMatic (Nasdaq: PUBM) is an independent technology company maximizing customer value by delivering digital advertising’s supply chain of the future. PubMatic’s sell-side platform empowers the world’s leading digital content creators across the open internet to control access to their inventory and increase monetization by enabling marketers to drive return on investment and reach addressable audiences across ad formats and devices. Since 2006, our infrastructure-driven approach has allowed for the efficient processing and utilization of data in real time. By delivering scalable and flexible programmatic innovation, we improve outcomes for our customers while championing a vibrant and transparent digital advertising supply chain.
PubMatic is hiring a Senior Customer Success Manager - CTV and Video to join our growing team in NYC.
Our current plan is to return to the office on a Hybrid schedule, with 3 days a week being spent in office and two days remote.
Customer Success Managers (CSMs) are the primary owners of PubMatic’s global Publisher base. As a CSM, you would develop strategic partnerships with our premium Publishers to grow their digital advertising business, focusing on the programmatic revenue opportunity. In order to do so, our CSMs closely consult with key strategic and tactical contacts through long-term relationship development, and deep understanding of PubMatic’s product offerings and market forces.
In this role, you would have quarterly top-line revenue targets, and be responsible for ensuring PubMatic exceeds the Publisher expectations whilst protecting their brand. Through regular check-ins, rigorous performance analyses, cross-functional project management and industry event attendance, CSMs act and are seen as programmatic specialists and advisors who achieve results.
You would report into the Associate Director of Customer Success, who oversees the broader regional Video customer success team.
Manage a portfolio of high-spend and high-potential supply partners by thoroughly understanding growth drivers, identifying opportunities for growth, managing risks and creating multi-quarter plans for achievement
Leverage your analytical skills and knowledge of the programmatic marketplace to influence advertising strategy and execution towards “programmatic-first”
Meet or exceed targets consistently, while prioritizing and delivering outstanding customer experience to PubMatic’s customers
Develop an understanding of technical aspects of ad serving and SSP functionality
Coach peers proactively in the organization to create skill lift that drives client growth and contributes to overall team success
Generate business plans by collaborating with specialists, Engineers and Product teams and defining business goals, key strategies and success metrics
- At least 2-5 years prior applicable experience in a Customer Success role (ideally at an SSP, Tech Platform or Publisher)
Familiarity with Programmatic basics and relevant industry trends (expert level knowledge not required)
Knowledge and experience with working for or with CTV and Video publishers in the programmatic space
Knowledge in regards to RTB/PMP
Video experience within programmatic is a bonus
knowledge of Header Bidding/Wrapper and various ad formats/ad serving platforms
Understanding of buying patterns in a programmatic environment
Knowledge of alternative integrations, such as oRTB, is a plus
Return to Office: PubMatic employees throughout the globe have returned to our offices via a hybrid work schedule (3 days “in office” and 2 days “working remotely”) that is intended to maximize collaboration, innovation, and productivity among teams and across functions. All PubMatic employees in the US and India are required to be fully vaccinated to return to our offices. Covid-19 boosters are not required at this point in time.
Benefits: Our benefits package includes the best of what leading organizations provide such as, paid leave programs, paid holidays, healthcare, dental and vision insurance, disability and life insurance, commuter benefits, physical and financial wellness programs, unlimited DTO in the US (that we actually require you to use!), reimbursement for mobile and internet expenses and fully stocked pantries plus in-office catered lunches 3 days per week.
Diversity and Inclusion: PubMatic is proud to be an equal opportunity employer; we don’t just value diversity, we promote and celebrate it. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.