Customer Success Manager

  • 601 Marshall St, Redwood City, CA 94063, USA
  • Full-time
  • Department: Strategic Accounts Development (CSM)

Company Description

PubMatic (Nasdaq: PUBM) delivers superior revenue to publishers by being an SSP of choice for agencies and advertisers. PubMatic’s cloud infrastructure platform for digital advertising empowers app developers and publishers to increase monetization while enabling media buyers to drive return on investment by reaching and engaging their target audiences in brand-safe, premium environments across ad formats and devices.

Since 2006, PubMatic has been expanding its owned and operated global infrastructure and continues to cultivate programmatic innovation. PubMatic operates 14 offices and eight data centers worldwide.

Job Description

We are immediately hiring a Customer Success Manager to join our growing team in Redwood City on a hybrid schedule. (3 days in the office, 2 days remote)

Our Customer Success Managers (CSMs) are the primary owners of PubMatic’s global Publisher base. As a CSM, you would develop strategic partnerships with our premium Publishers to grow their digital advertising business, focusing on the programmatic revenue opportunity. In order to do so, our CSMs closely consult with key strategic and tactical contacts through long-term relationship development, and deep understanding of PubMatic’s product offerings and market forces.

In this role, you would have quarterly top-line revenue targets, and be responsible for ensuring PubMatic exceeds the Publisher expectations while protecting their brand. Through regular check-ins, rigorous performance analyses, cross-functional project management and industry event attendance, CSMs act and are seen as programmatic specialists and advisors who achieve results.

You would report into the Associate Director, Customer Success, West.

Our Team: From the super analytical and process driven pack to the ‘work hard and play hard’ characters, no two team members are the same. What makes us come together is that we all understand the importance of keeping our clients happy. We all add value and collaborate in different ways, and we all have a common goal. While the technology is top tier, it’s the people that make PubMatic an exceptional place to work.

Responsibilities:

  • Manage a portfolio of high-spend and high-potential Publishing businesses by thoroughly understanding growth drivers, identifying opportunities for growth, managing risks and creating multi-quarter plans for achievement
  • Leverage your analytical skills and knowledge of the programmatic marketplace (gained on the job) to influence advertising strategy and execution towards “programmatic-first”
  • Meet or exceed targets consistently, while prioritizing and delivering outstanding customer experience to PubMatic’s publishers
  • Develop an understanding of technical aspects of ad serving and SSP functionality
  • Coach peers proactively in the organization to create skill lift that drives client growth and contributes to overall team success
  • Generate business plans by collaborating with specialists, Engineers and Product teams and defining business goals, key strategies and success metrics

Qualifications:

  • 2+ years of experience in client-facing services role, such as consulting or customer success
  • Prior ad tech experience; SSP or DSP
  • Strong written + verbal communication skills
  • Prior experience meeting and exceeding assigned revenue quota
  • BA/BS degree

Preferred:

  • Digital Advertising or Ad Tech experience Flexible, startup mindset with proven success in fast-paced, unstructured environments
  • Experience working with high growth clients - proven success building relationships with and influencing the perspective of decision makers
  • Prior success managing mid-market publishers
  • Extremely proactive and biased towards taking action
  • Creative, independent problem solver, with proven ability to reason through a large, ambiguous problem
  • Strong process management and analytical skills, making it easy to juggle multiple client needs and projects
  • Can quickly master nuances of a complex industry with many moving pieces and constant change
  • Interest in working against an assigned quota and driving sustainable growth
  • An engaged team player with strong interpersonal skills who knows how to have fun while achieving results

 #LI-JG2 

Additional Information

Return to Office: PubMatic employees around the world have returned to our offices via a hybrid work schedule (3 days “in office” and 2 days “working remotely”) that is intended to maximize collaboration, innovation, and productivity among teams and across functions.  All PubMatic employees in the US and India are required to be fully vaccinated to return to our offices.  Covid-19 boosters are not required at this point in time.

Benefits: Our benefits package includes the best of what leading organizations provide such as, paid leave programs, paid holidays, healthcare, dental and vision insurance, disability and life insurance, commuter benefits, physical and financial wellness programs, unlimited DTO in the US (that we actually require you to use!), reimbursement for mobile and internet expenses and fully stocked pantries plus in-office catered lunches 3 days per week.

Diversity and Inclusion: PubMatic is proud to be an equal opportunity employer; we don’t just value diversity, we promote and celebrate it. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

All your information will be kept confidential according to EEO guidelines.