Senior Customer Success Manager / Customer Success Manager

  • 109 Pitt St, Sydney NSW 2000, Australia
  • Full-time
  • Department: Strategic Accounts Development (CSM)

Company Description

PubMatic is the leading marketing automation software company for publishers. Through real-time analytics, yield management, and workflow automation, PubMatic enables publishers to make smarter inventory decisions and improve revenue performance. Focused on serving the needs of premium publishers, PubMatic inspires buyer confidence by providing flexibility in audience discovery and planning media campaigns through its Media Buyer Console and APIs. The company's marketing automation software platform provides a global roster of comScore publishers with a single view into their advertiser relationships across every screen, every channel and every format. PubMatic was ranked by Deloitte as one of the fastest growing companies in the US for the fourth consecutive year in 2015. The company has offices worldwide, and is headquartered in Redwood City, California

Job Description

Customer Success Managers (CSMs) are the primary owners of PubMatic’s global Publisher base. As a CSM, you would develop strategic partnerships with our premium Publishers to grow their digital advertising business, focusing on the programmatic revenue opportunity. In order to do so, our CSMs closely consult with key strategic and tactical contacts through long-term relationship development, and deep understanding of PubMatic’s product offerings and market forces.

In this role, you would have quarterly top-line revenue targets, and be responsible for ensuring PubMatic exceeds the Publisher expectations while protecting their brand. Through regular check-ins, rigorous performance analyses, cross-functional project management and industry event attendance, CSMs act and are seen as programmatic specialists and advisors who achieve results.

You would report into the Associate Director of Customer Success.

Our Team: From the super analytical and process driven pack to the ‘work hard and play hard’ characters, no two team members are the same. What makes us come together is that we all understand the importance of keeping our clients happy. We all add value and collaborate in different ways, and we all have a common goal. While the technology is top tier, it’s the people that make PubMatic an exceptional place to work.
 

Responsibilities:
Manage a portfolio of high-spend and high-potential Publishing businesses by thoroughly understanding growth drivers, identifying opportunities for growth, managing risks and creating multi-quarter plans for achievement

Leverage your analytical skills and knowledge of the programmatic marketplace to influence advertising strategy and execution towards “programmatic-first”

Meet or exceed targets consistently, while prioritizing and delivering outstanding customer experience to PubMatic’s publishers

Develop an understanding of technical aspects of ad serving and SSP functionality

Coach peers proactively in the organization to create skill lift that drives client growth and contributes to overall team success

Generate business plans by collaborating with specialists, Engineers and Product teams and defining business goals, key strategies and success metrics

Qualifications

  • 3+ years experience growing incremental revenue in programmatic advertising
  • A history of success managing strategic publisher account relationships
  • Strong written + verbal communication skills

Preferred:

  • Experience working with high growth clients - proven success building relationships with and influencing the perspective of decision makers
  • Flexible, startup mindset with proven success in fast-paced, unstructured environments
  • Extremely proactive and biased towards taking action
  • Creative, independent problem solver, with proven ability to reason through a large, ambiguous problem
  • Strong process management and analytical skills, making it easy to juggle multiple client needs and projects
  • Interest in working against an assigned quota and driving sustainable growth
  • An engaged team player with strong interpersonal skills who knows how to have fun while achieving results

Additional Information

All your information will be kept confidential according to EEO guidelines.

Return to Office: PubMatic employees around the world have returned to our offices via a hybrid work schedule (3 days “in office” and 2 days “working remotely”) that is intended to maximize collaboration, innovation, and productivity among teams and across functions.  All PubMatic employees in the US and India are required to be fully vaccinated to return to our offices.  Covid-19 boosters are not required at this point in time.

Benefits: Our benefits package includes the best of what leading organizations provide such as, paid leave programs, paid holidays, healthcare, dental and vision insurance, disability and life insurance, commuter benefits, physical and financial wellness programs, unlimited DTO in the US (that we actually require you to use!), reimbursement for mobile and internet expenses and fully stocked pantries plus in-office catered lunches 3 days per week. 

Diversity and Inclusion: PubMatic is proud to be an equal opportunity employer; we don’t just value diversity, we promote and celebrate it. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.