Customer Success Manager, Central

  • Full-time
  • Department: Strategic Accounts Development (CSM)

Company Description

PubMatic (Nasdaq: PUBM) is an independent technology company maximizing customer value by delivering digital advertising’s supply chain of the future. PubMatic’s sell-side platform empowers the world’s leading digital content creators across the open internet to control access to their inventory and increase monetization by enabling marketers to drive return on investment and reach addressable audiences across ad formats and devices. Since 2006, our infrastructure-driven approach has allowed for the efficient processing and utilization of data in real time. By delivering scalable and flexible programmatic innovation, we improve outcomes for our customers while championing a vibrant and transparent digital advertising supply chain.

Job Description

PubMatic is hiring a Customer Success Manager  to join our growing team in Munich/Hamburg​.

Customer Success Managers (CSMs) are the primary owners of PubMatic’s global Publisher base. You develop strategic partnerships with our Tier-1 Publishers to grow their digital advertising business, focusing on the programmatic revenue opportunity. Our CSMs closely consult with key strategic and tactical contacts through long-term relationship development and a deep understanding of PubMatic’s product offerings and the market.​

In this role, you would have quarterly top-line revenue targets, and be responsible for ensuring PubMatic exceeds the Publisher expectations whilst protecting their brand. Through regular check-ins, performance analyses, cross-functional project management and industry event attendance, CSMs act and are seen as programmatic specialists and advisors who achieve results.​

You would report into the Director of Customer Success, who oversees the broader regional Publisher portfolio.​

Our Team:​

What makes us come together is that we all understand the importance of keeping our clients happy. We all add value and collaborate in different ways, and we all have a common goal. While the technology is top-tier, it’s the people that make PubMatic an exceptional place to work.


  • Manage a portfolio of Tier-1 and high-potential Publishing businesses by thoroughly understanding growth drivers, identifying opportunities for growth, managing risks and creating multi-quarter plans for achievement.​
  • Leverage your analytical skills and knowledge of the programmatic marketplace (gained on the job) to influence advertising strategy and execution towards “programmatic-first”​
  • Meet or exceed targets consistently, while prioritizing and delivering outstanding customer experience to PubMatic’s publishers​
  • Develop an understanding of technical aspects of ad serving and SSP functionality​
  • Coach peers proactively in the organization to create skill lift that drives client growth and contributes to overall team success​
  • Generate business plans by collaborating with specialists, Engineers and Product teams and defining business goal, key strategies and success metrics. 


  • 3+ years of experience in client-facing service roles, such as consulting or customer success​
  • Prior digital advertising or programmatic ad tech experience​
  • BA/BS degree ​
  • Preferred:​ Prior sell side platform business experience, DSP/SSP/DMP
  • Experience working with high growth clients - proven success building relationships with and influencing the perspective of decision makers
  • Prior success managing Tier-1 publishers
  • Extremely proactive and biased towards taking action
  • Creative, independent problem solver, with proven ability to reason through a large, ambiguous problem
  • Strong process management and analytical skills, making it easy to juggle multiple client needs and projects
  • Can quickly master nuances of a complex industry with many moving pieces and constant change
  • Interest in working against an assigned quota and driving sustainable growth.​
  • An engaged team player with strong interpersonal skills who knows how to have fun while achieving results
  • Fluency in german language is mandatory for the role

Additional Information

Coronavirus notice: PubMatic is actively working to ensure candidate and employee safety. Currently, all our hiring and onboarding processes will be carried out remotely through virtual meetings until further notice. 

Return to Office: PubMatic employees around the world have returned to our offices via a hybrid work schedule (3 days “in office” and 2 days “working remotely”) that is intended to maximize collaboration, innovation, and productivity among teams and across functions.  

Our benefits package includes: RSU Grants, mobile & internet allowance, enhanced technology bundle, lunches – twice a week, work anniversary bonus, a day off for your birthday and Origin – a Financial Wellness Benefit.  

Diversity and Inclusion: PubMatic is proud to be an equal opportunity employer; we don’t just value diversity, we promote and celebrate it.  We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. 

All your information will be kept confidential according to EEO guidelines. 

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