PubMatic is the leading marketing automation software company for publishers. Through real-time analytics, yield management, and workflow automation, PubMatic enables publishers to make smarter inventory decisions and improve revenue performance. Focused on serving the needs of premium publishers, PubMatic inspires buyer confidence by providing flexibility in audience discovery and planning media campaigns through its Media Buyer Console and APIs. The company's marketing automation software platform provides a global roster of comScore publishers with a single view into their advertiser relationships across every screen, every channel and every format. PubMatic was ranked by Deloitte as one of the fastest growing companies in the US for the fourth consecutive year in 2015. The company has offices worldwide, and is headquartered in Redwood City, California

Your role as a Customer Success Operations Manager is to provide support in the day-to-day management of publisher clients delivering world-class customer service with your experience with trouble-shooting in ad technology-related areas. You will be working closely with the Customer Success Manager to setup, integrate and optimize publisher integrations to drive incremental platform revenue. ​

​A successful candidate will possess a unique ability to combine ad operations knowledge, technical- and problem solving skills with a high degree of attention to details.​

​As PubMatic's products and services evolve, the Client Success Operations Manager must stay at the forefront of new capabilities to ensure that the implementation process is defined, tested and optimized with new publishers, and are ready for broad adoption.

Responsibilities:​

·          Manage account setup and maintain accounts on the PubMatic system​

·          Ensure on-time execution of technical integrations and deliver service excellence during implementation​

·          Work with internal teams, including sales, marketing, business development, product management and engineering to deliver customized implementation plans to select clients​

·          Keeping multiple support systems updated (e.g. Salesforce, JIRA etc)​

·          Actively respond to escalations for both Publisher and Demand clients relating to integration issues, discrepancies, Brand Safety etc.​

·          Generate and interpret reporting that will yield competitive insights for our clients​

·          Work closely with internal and external customers to ensure higher returns for end customer

·          Participate in and contribute to on-site quarterly business reviews with clients to review technical issues and product support opportunities

·          Knowledge in regards to RTB/PMP and ad Networks; knowledge of Header Bidding/Wrapper, mobile meditations and various ad formats/ad platforms is a plus​

·          Proficiency in Excel, preferably Excel Macros, knowledge of SQL and other Database tools is a plus​

·          Experience using complex datasets to track performance trends, identify anomalies and their root causes​

·          Ad Trafficking exposure using Ad Servers such as GAM and Max a plus​

·          Experience with web applications, web forms and web server ideally with HTML or JavaScript knowledge​

·          Knowledge to use debugging tools like Fiddler, Firebug etc  ​

·          At least 2-5 years prior applicable experience in a Customer Success or operation role (ideally at SSP’s, Ad Network or Mobile Publishers)​

·          We're also open to Media Agency professionals who has good programmatic experience 

Personal Characteristics and Competencies​

·          Pro-active and self-motivated as will be a part of a small team​

·          Logical reasoning ability, Problem solving and analytical mindset, Customer service-oriented attitude, Organized and structured approach to tasks with an eye for detail​

·          Written and spoken on both English and Korean

All your information will be kept confidential according to EEO guidelines.

Return to Office: PubMatic employees around the world have returned to our offices via a hybrid work schedule (3 days “in office” and 2 days “working remotely”) that is intended to maximize collaboration, innovation, and productivity among teams and across functions.  All PubMatic employees in the US and India are required to be fully vaccinated to return to our offices.  Covid-19 boosters are not required at this point in time.

Benefits: Our benefits package includes the best of what leading organizations provide such as, paid leave programs, paid holidays, healthcare, dental and vision insurance, disability and life insurance, commuter benefits, physical and financial wellness programs, unlimited DTO in the US (that we actually require you to use!), reimbursement for mobile and internet expenses and fully stocked pantries plus in-office catered lunches 3 days per week. 

Diversity and Inclusion: PubMatic is proud to be an equal opportunity employer; we don’t just value diversity, we promote and celebrate it. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.