PubMatic (Nasdaq: PUBM) is an independent technology company maximizing customer value by delivering digital advertising’s supply chain of the future. PubMatic’s sell-side platform empowers the world’s leading digital content creators across the open internet to control access to their inventory and increase monetization by enabling marketers to drive return on investment and reach addressable audiences across ad formats and devices. Since 2006, our infrastructure-driven approach has allowed for the efficient processing and utilization of data in real time. By delivering scalable and flexible programmatic innovation, we improve outcomes for our customers while championing a vibrant and transparent digital advertising supply chain.

PubMatic is hiring an Technical Account Manager/ Senior Technical Account Manager to join our growing team in London.​

A successful candidate will possess a unique ability to combine ad operations knowledge, technical and creative thinking with strong communication skills. This role requires the ability to explain technical information to broad audiences and coordinate with internal teams to deliver on schedule.​

Your role as a Technical Account Manager (also known internally as Customer Success Operations Manager)  is to provide technical support on the day-to-day management of mobile & video publishers. You will provide world-class customer service with your troubleshooting experience. As PubMatic's products and services evolve, the Technical Account Manager must remain at the forefront of monetization strategies to ensure that publisher onboarding & optimization best processes are well defined and are implemented successfully across whole Customer Success Team. 

Responsibilities:​

• Work as the Subject Matter Expert for Mobile & Video publisher onboarding and optimization best practices​
• Liaise between UK Customer Success team, Product team and Marketplace monetization team to track & optimize monetization for the EMEA region​
• Gather product feedback around mobile & video monetization improvement areas based on the feedback received directly from customers or the Customer Success team​
• Manage account setup and maintain accounts on the PubMatic system​
• Ensure on-time execution of technical integrations and deliver service excellence during implementation​
• Work with internal teams, including sales, marketing, business development, product management and engineering to deliver customized implementation plans to select clients​
• Keep multiple support systems updated (e.g. Salesforce, JIRA etc)​
• Actively respond to escalations for both Publisher and Demand clients relating to integration issues, discrepancies, Brand Safety etc.​
• Generate and interpret reporting that will yield competitive insights for our clients​
• Work closely with internal and external customers to ensure higher returns for end customer​
• Participate in and contribute to on-site quarterly business reviews with clients to review technical issues and product support opportunities

Qualifications:​

• Knowledge in regard to RTB/PMP and ad Networks; ​
• Proficiency in Excel, preferably Excel Macros, MS Access; knowledge of MS Project, SQL and other Database tools 
• Experience using complex datasets to track performance trends, identify anomalies and their root causes​
• Ad Trafficking exposure using Ad Servers such as DFP and AdTech 
• Will be a plus:​
• knowledge of Header Bidding/Wrapper and various ad formats/ad platforms 
• Experience with web applications, web forms and web server ideally with HTML or JavaScript knowledge​
• Experience in managing CTV, Mobile In-App or Video publishers​
• Knowledge to use debugging tools like Fiddler, Firebug etc.

Coronavirus notice: PubMatic is actively working to ensure candidate and employee safety. Currently, all our hiring and onboarding processes will be carried out remotely through virtual meetings until further notice. 

Return to Office: PubMatic employees around the world have returned to our offices via a hybrid work schedule (2/3 days “in office” and 2 days “working remotely”) that is intended to maximize collaboration, innovation, and productivity among teams and across functions.

Our benefits package includes: RSU Grants, mobile & internet allowance, enhanced technology bundle, lunches – twice a week, work anniversary bonus, a day off for your birthday and Origin – a Financial Wellness Benefit.  

Diversity and Inclusion: PubMatic is proud to be an equal opportunity employer; we don’t just value diversity, we promote and celebrate it.  We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. 

All your information will be kept confidential according to EEO guidelines. 

Learn more about us: https://pubmatic.com/careers/our-people/ 

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