PubMatic is the leading marketing automation software company for publishers. Through real-time analytics, yield management, and workflow automation, PubMatic enables publishers to make smarter inventory decisions and improve revenue performance. Focused on serving the needs of premium publishers, PubMatic inspires buyer confidence by providing flexibility in audience discovery and planning media campaigns through its Media Buyer Console and APIs. The company's marketing automation software platform provides a global roster of comScore publishers with a single view into their advertiser relationships across every screen, every channel and every format. PubMatic was ranked by Deloitte as one of the fastest growing companies in the US for the fourth consecutive year in 2015. The company has offices worldwide, and is headquartered in Redwood City, California

As the Customer Success Manager you play a key role in on-boarding Premium Publishers. You will have top line revenue targets and are responsible for ensuring PubMatic exceeds the Publisher expectations whilst protecting their brand. Through active engagement and a consultative approach, you will drive value to your accounts acting as a strategic advisor and programmatic specialist.

Key Responsibilities

• Collaborating with a cross-functional teams for maximum impact and quick resolutions
• Optimising, analysing performance & deliver value to the accounts
• Travelling to client sites for regular strategic business review meetings
• Maintaining day-to-day contact with our premium publishers
• Managing and developing a trusting partnerships through the client life-cycle
• Optimize, track and analyse performance.  Use original thought and analysis to discover opportunities and resolve escalations
• Act as a tactical Client contact with premium Publisher Clients to deliver value to the accounts through recommendations, and act as a relay for brand control and escalation management

Qualifications

Key Skills required

• Relevant experience in a client-facing role in the advertising industry
• Deep understanding of digital advertising & programmatic trading
• Strong analytical & reporting skills
• Creative, independent problem solver
• Flexible, startup mindset
• Being able to cope with pressure and setbacks
• Being able to work as a team
• Effective communicator and presenter
• Results driven
• Good understanding of technical resolutions is a Bonus
• Fluency in Italian & English is a MUST

All your information will be kept confidential according to EEO guidelines.