Director of Admissions

  • Charlotte, NC
  • Full-time

Job Description

This position is responsible for directing the operations, admissions and recruitment efforts of the Office of Traditional Undergraduate Admissions (TUG), in coordination with and as a key leader within the Division of Enrollment Management. This is a full-time, exempt position and reports to the Associate Vice President & Dean of Admissions.

Essential Duties and Responsibilities include:

  • Contribute to the development and implementation of the university’s comprehensive strategic recruitment plan with a primary focus on traditional undergraduate admissions, including territory management and personalized communications plans. This process requires proactive and skillful coordination with numerous members of the university community, including Marketing and Community Relations and all constituencies within Enrollment Management.
  • Establish and communicate admissions goals that support Queens’ annual goals and strategic plans, and supervise, coordinate, and evaluate the performance of all Traditional Undergraduate Admissions staff.
  • Manage the collection and analysis of admissions and enrollment data, identifying and discussing trends, opportunities and concerns with the Admissions Leadership Team.
  • Represent the institution and department internally and externally in written materials, and by giving memorable, motivating presentations.
  • Oversee TUG Admissions’ continual cultivation and networking with secondary schools and educational organizations, thereby creating a strong and viable base from which to draw.
  • Establish, review, and revise territory goals for each stage of the recruitment process.
  • Direct the utilization of EMAS in daily operations and reporting.
  • Ensure effective coordination of the telecounseling program, in support of achievement of established goals.
  • Ensure that all admissions / recruitment-related web content on contributes to representing Queens that clearly supports the university’s and admissions’ goals.
  • Assist in the creation and approval of all promotional materials used for admissions purposes including letters, brochures, and applications through coordinated efforts with appropriate faculty and staff.
  • Supervise and manage the application process for international students
  • Be a highly visible and outstanding representative of Queens University of Charlotte.
  • Maintain an understanding of the higher education landscape at regional and national levels, and share that knowledge freely within the Division of Enrollment Management.
  • Represent TUG Admissions on university committees as assigned.

Nonessential Duties

  • Other duties as necessary to meet department and University needs.


Experience, Knowledge and Skills Required

  • Ten or more years’ experience in a similar role within a liberal arts university admissions office, including success in leading high-performing admissions teams.
  • Ability to effectively set challenging goals and objectives for teams and individuals, and to provide meaningful, timely feedback to ensure goals are met.
  • Strong interpersonal skills and leadership qualities, including the ability to quickly establish rapport with a wide spectrum of people, both external and internal to the university.
  • Must have strong understanding of forecasting resource needs, enrollment data and ROI techniques.
  • Must have proven ability to maintain and project a professional image at all times when representing the university.
  • Excellent verbal, written and interpersonal communication skills; proven ability to plan and deliver effective presentations to small and large groups.
  • Demonstrated organization and planning skills; strong follow-up and follow-through skills to ensure timely, within-budget completion of goals and objectives.
  • Proven ability to identify and resolve problems in a timely, creative, win-win manner.
  • Must be able to work in a fast-paced environment with demonstrated ability to effectively prioritize multiple competing tasks and demands.
  • Computer proficiency, particularly in MS Word, Outlook, PowerPoint, Excel. Experience with EMAS &/or Jenzabar highly desirable.
  • Ability to work independently and as a member of a team.
  • Proven ability to quickly learn and apply new information.
  • Availability to work a flexible schedule, including nights and/or weekends, to meet demands of the position.
  • Master’s degree strongly preferred, or equivalent combination of education and experience.

Physical Requirements
 (with or without reasonable accommodation)

  • Visual Abilities:  Read reports, create presentations and use a computer system.
  • Hearing:   Hear well enough to communicate with co-workers, vendors, and students.
  • Dexterity, Grasping, Feeling: Write, type and use the telephone, copier, and computer systems.
  • Mobility:  Open files and operate office machines; move between departments and attend meetings across campus.
  • Talking:  Frequently convey detailed or important instructions and ideas accurately, loudly, or quickly.
  • Lifting, Pulling, Pushing: Exert up to 50 pounds for force occasionally, and/or up to 20 pounds of force frequently, and/or up to 10 pounds of force constantly to move objects.

Additional Information

Work Conditions

  • Work in office environments, involving contact with faculty, staff, students, parents, service providers and vendors.
  • Work has deadlines, interruptions, and may be stressful at times.

Queens University of Charlotte is a private, co-educational, Presbyterian affiliated comprehensive university located in the heart of Charlotte, North Carolina, and is consistently ranked in the top tier of Southern Regional Masters Universities. The university has more than 2,400 undergraduate and graduate students in programs offered by the College of Arts and Sciences, the McColl School of Business, the James L. Knight School of Communication, the Wayland H. Cato Jr. School of Education, the Andrew Blair College of Health and the Presbyterian School of Nursing. Additional information about Queens University of Charlotte may be found at

Queens offers medical (PPO or a high deductible option with Health Savings Account) and dental insurance, domestic partner benefits, defined contribution retirement plan & supplemental retirement plan, paid holidays, tuition remission, Queens-paid life insurance, supplemental life insurance, dependent life insurance, accidental death and dismemberment insurance, flexible spending accounts (medical, dependent care, qualified transportation expense), long-term disability leave, FMLA leave, reduced cost meals at Morrison Dining Hall, and employee assistance program (EAP).

If this sounds like the right job for you, then use the button below to submit your application.  Be prepared to upload a cover letter, resume or CV, and contact information on three professional references. We look forward to reviewing your application.