Guest Experience Coordinator

  • Charlotte, NC
  • Full-time

Job Description

This full-time position is responsible for coordinating professional campus event experiences for prospective students and their family as they navigate through the college search process.  The campus experience is a pivotal part of the process that often initiates the next step of applying or enrolling at Queens. 

Essential Duties and Responsibilities

  • Scheduling and arranging campus visits by organizing campus tours, interviews, class attendance and arranging for students to stay overnight in the residence halls
  • Facilitate the greeting of guests through the admissions concierge and counselor of the day
  • Assisting in the planning of all special events
  • Maintaining visit calendar
  • Facilitate the preparation of information packets for guests
  • Recruiting, training and supervising student tour guides / Admissions Ambassadors
  • Managing the coordination of all prospective student recruitment events on campus These events include but are not limited to: Fall Open House, Spring Open House, Queens Scholars Day, Athletic Recruitment Weekends, Scholarship Competitions (Presidential, McColl School of Business, Overcash Scholars Program, Knight School of Communication), Fine Arts Auditions (Music, Drama), Admitted Student Day, Counselor Advisory Council Program, Guidance Counselor Receptions, off-campus recruitment receptions.
  • Ensuring a positive first impression for campus guests, constantly looking for ways to provide that “wow” factor
  • Effectively and strategically communicating and being able to think quickly and creatively to promote Queens in the most positive light at all times
  • Developing action plans for each campus event program
  • Coordinating all details of event planning—reserving space, making arrangements with campus contacts such as catering and campus services, creating and distributing invitations, communicating and confirming attendance with attendees, etc.
  • Compiling, analyze and report all campus event data timely and accurately to Dean
  • Serving as lead contact to implement strategic improvements
  • Developing and implement strategic visit programs with constituencies such as transfers, minority and international students
  • Coordinate transfer recruitment admissions process
  • Developing communication and marketing strategies for each guest program
  • Serving as a member of the Admissions Leadership Team
  • Managing and overseeing schedules for all aspects of the personal visit including developing and communicating vision for value-added components of all campus programs, developing, monitoring and reporting feedback regarding campus tours, and leading team members for strategic planning and implementation for all campus program.
  • Oversee newly revised Royal Admissions Ambassador program

Non-Essential Duties

  • Other duties and special projects may be assigned to meet department goals


Experience, Knowledge and Skills Required

  • Bachelor’s degree or equivalent combination of education and experience.
  • 4 - 6 years of experience preferred in event planning, marketing and admissions.
  • Excellent organizational skills with acute attention to detail.
  • Strong interpersonal skills and leadership qualities, including the ability to quickly establish rapport with a wide spectrum of people, both external and internal to the university.
  • Must have proven ability to maintain and project a professional image at all times when representing the university.
  • Excellent verbal, written and interpersonal communication skills; proven ability to plan and deliver effective presentations to small and large groups.
  • Demonstrated organization and planning skills; strong follow-up and follow-through skills to ensure timely, within-budget completion of goals and objectives.
  • Proven ability to identify and resolve problems in a timely, creative, win-win manner.
  • Must be able to work in a fast-paced environment with demonstrated ability to effectively prioritize multiple competing tasks and demands.
  • Computer proficiency, particularly in MS Word, Outlook, PowerPoint, Excel.
  • Ability to work independently and as a member of a team.
  • Proven ability to quickly learn and apply new information.
  • Availability to work a flexible schedule, including nights and/or weekends to meet demands of the position.

Physical Requirements (with or without reasonable accommodation)

  • Visual Abilities:  Read reports, create presentations and use a computer system.
  • Hearing:   Hear well enough to communicate with co-workers, vendors, and students.
  • Dexterity, Grasping, Feeling: Write, type and use the telephone, copier, and computer systems.
  • Mobility:  Open files and operate office machines; move between departments and attend meetings across campus.
  • Talking:  Frequently convey detailed or important instructions and ideas accurately, loudly, or quickly.
  • Lifting, Pulling, Pushing: Exert up to 50 pounds for force occasionally, and/or up to 20 pounds of force frequently, and/or up to 10 pounds of force constantly to move objects.

Additional Information

Work Conditions

  • Work in office environment, involving contact with faculty, staff, students, parents, service providers and vendors.
  • Work has deadlines, multiple interruptions, high volume and may be stressful at times.

Queens University of Charlotte is a private, co-educational, Presbyterian affiliated comprehensive university located in the heart of Charlotte, North Carolina, and is consistently ranked in the top tier of Southern Regional Masters Universities. The university has more than 2,400 undergraduate and graduate students in programs offered by the College of Arts and Sciences, the McColl School of Business, the James L. Knight School of Communication, the Wayland H. Cato Jr. School of Education, the Andrew Blair College of Health and the Presbyterian School of Nursing. Additional information about Queens University of Charlotte may be found at

Queens offers medical (PPO or a high deductible option with Health Savings Account) and dental insurance, domestic partner benefits, defined contribution retirement plan & supplemental retirement plan, paid holidays, tuition remission, Queens-paid life insurance, supplemental life insurance, dependent life insurance, accidental death and dismemberment insurance, flexible spending accounts (medical, dependent care, qualified transportation expense), long-term disability leave, FMLA leave, reduced cost meals at Morrison Dining Hall, and employee assistance program (EAP).

If this sounds like the right job for you, then use the button below to submit your application.  Be prepared to upload a cover letter, resume or CV, and contact information on three professional references. We look forward to reviewing your application.