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Assistant Director of Residence Life (Assignments)

Charlotte, NC

Job Description


Summary:
 
The Assistant Director for Residence Life is responsbible for coordinating the student room assignment process and supervising students and student staff living on campus.  This is a full time, 12 month, live-in position that includes a University meal plan, furnished apartment with utilities, competitive salary, and benefits.  This position reports to the Director of Residence Life.

Essential Duties and Responsibilities

  • Coordinating the Student Assignment process, which includes but is not limited to: Database management through the Jenzabar platform which drives student billing, Freshman roommate matching and assignments, Coordinating the occupancy check process throughout the year, Planning and executing returning student room selection, Reviewing each assignment process for efficiency, clarity, and student development
  • Directly supervises 12 student staff within the Residential Communities encompassing approximately 300 residents.
  • Adjudicates student judicial cases that originate in the residence halls in accordance with the Queens Honor Code.
  • Makes every effort to create an environment in campus housing which contributes to the total learning and development of students.
  • Assists the Resident Assistants in creating a community atmosphere in campus housing.
  • Serves as part of a weekly on-call rotation with other professional staff members.
  • Provides support for academic initiatives and living/learning programs offered by Residence Life.
  • Maintains a strong presence in campus housing by interacting and building relationships with residents, custodial supervisors, custodial staff, and student staff.
  • Mediates roommate conflicts and makes appropriate assignment recommendations. 

Non-Essential Duties

  • Special projects and other duties may be assigned as needed.

Qualifications


Experience, Knowledge and Skills Required

  • Jenzabar platform knowledge, assignment, living/learning programs, and teaching experience, in addition to an exhibited commitment to student development and academic collaboration are highly preferred. 
  • Management background with student staff supervisory experience preferred.
  • Exhibits a balance between customer service and student development.
  • Ability to interact with a diverse population and maintain a positive attitude in time of crisis.
  • Exceptionally strong communication skills (verbal, written, interpersonal, presentation) and ability to quickly establish and maintain strong rapport with a diverse student body as well as throughout the university and external community
  • Demonstrated commitment to student learning and development and experience developing and implementing innovative programming in support of same
  • Strong leadership skills and proven track record of consistently modeling positive behavior at all times
  • Ability to maintain confidential information in professional manner
  • Demonstrated organization and planning skills; strong follow-up and follow-through skills to ensure completion of goals and objectives
  • Must be able to work in a fast-paced environment with demonstrated ability to effectively prioritize multiple competing tasks and demands.
  • Flexibility to regularly work evenings and weekends to achieve objectives of the position.
  • A Master’s degree in Higher Education Administration, Student Personnel, Counseling or related field and full time or graduate residence life experience is required. 

Physical Requirements (with or without reasonable accommodation)

  • Eye-Hand Coordination: Requires hand-eye coordination and manual dexterity sufficient to operate a computer keyboard, copier, calculator and other office equipment.
  • Talking:  Especially where one must frequently convey detailed or important instructions or ideas accurately, loudly, or quickly.
  • Repetitive Motion:  Movements frequently and regularly required using the wrists, hands, and/or fingers.
  • Average Hearing:   Able to hear average or normal conversations and receive ordinary information.
  • Average Visual Abilities:  Average, ordinary, visual acuity necessary including close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
  • Physical Strength:  Will regularly be required to sit, use hands to finger, handle or feel objects, tools and controls reach with hands and arms.  Must be able to stand, walk, stoop, kneel, or crouch.  Must regularly lift and/or move up to 20 pounds, and occasionally lift and/or move up to 30 pounds. 

Additional Information

  • Work in office environment, contact with employees, students, parents, providers and vendors.
  • Work has deadlines, multiple interruptions, high volume and may be stressful at times.
  • Work has evening and weekend hours and on-campus residency is required.

Queens is a private, co‐ed, Presbyterian‐affiliated University with 2,400 undergraduate and graduate students. It operates the College of Arts and Sciences, the McColl School of Business, the Wayland H. Cato Jr. School of Education, the James L. Knight School of Communication, Hayworth College for Adult Studies and the Andrew Blair College of Health, which features the Presbyterian School of Nursing.

Queens offers medical and dental insurance, same‐gender domestic partner benefits, defined contribution retirement plan & supplemental retirement plan, vacation and paid holidays, tuition remission, Queens‐paid life insurance, supplemental life insurance, dependent life insurance, accidental death and dismemberment insurance, flexible spending accounts (medical, dependent care, qualified transportation expense), sick leave and long‐term disability leave, FMLA leave, reduced cost meals at Morrison Dining Hall, employee assistance program (EAP), free fitness center access.

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