Assessment Coordinator

  • Charlotte, NC
  • Full-time

Job Description

The Assessment Coordinator will provide assistance to academic departments and programs, administrative and educational support units in the design, implementation, analysis, and reporting of outcomes-based program review and student learning outcomes assessment. This is a full-time position and reports to the Director of the Office of Institutional Effectiveness.  

Essential Duties and Responsibilities
include the following:

  • Work with the University Review and Assessment Council in developing and managing a comprehensive assessment system.
  • Coordinate, track and project needed actions related to assessment for accreditation from the Southern Association of Colleges and Schools Commission on Colleges (SACS-COC).
  • Coordinate evaluation of the university’s Quality Enhancement Plan (QEP) in support of the university’s 5-year Impact report to SACS-COC.
  • Manage the collection, review and modification of the university-wide program review and student learning outcomes assessment effort ensuring effectiveness in meeting academic learning and program goals.
  • Disseminate and communicate assessment results to internal and external constituencies.
  • Coordinate, administer, and report on university-wide surveys including CourseEval TM, National Survey of Student Engagement TM, Student Satisfaction Inventory.
  • Facilitate the use of "best practices" in assessment and data to improve student learning and in fostering educational improvement.
  • Develop and maintain the university’s Assessment web portal.


Non-Essential Duties

  • Other duties and special projects may be assigned to meet department goals.


Experience, Knowledge and Skills Required

  • Experience in program review, evaluation or assessment in a higher education environment.
  • Knowledge of quantitative and qualitative methods to assess student learning.
  • Highly proficient in the use of technology supporting data management and reporting, i.e. Excel, Word, PowerPoint, SharePoint, SAS, SPSS.
  • Ability to quickly learn and apply new knowledge and skills.
  • Proven exceptional attention to detail and ability to consistently produce error-free results.
  • Excellent written and verbal communication skills and track record of proactive communication.
  • Proven ability to identify, define, analyze, and resolve complex problems.
  • Exceptional follow-up and follow-through skills as well as ability to plan, organize and control projects through to completion.
  • Must be able to work in a fast-paced environment with demonstrated ability to effectively prioritize multiple competing tasks and demands.
  • Ability to handle and maintain confidential information.
  • Bachelor’s degree or the equivalent in experience and education; Masters desired preferred.  

Physical Requirements (with or without reasonable accommodation)

  • Visual Abilities:  Read reports, create presentations and use a computer system.
  • Hearing:   Hear well enough to communicate with co-workers, vendors, and students.
  • Dexterity, Grasping, Feeling: Write, type and use the telephone, copier, and computer systems.
  • Mobility:  Open files and operate office machines; move between departments and attend meetings across campus.
  • Talking:  Frequently convey detailed or important instructions and ideas accurately, loudly, or quickly.
  • Lifting, Pulling, Pushing: Exert up to 50 pounds for force occasionally, and/or up to 20 pounds of force frequently, and/or up to 10 pounds of force constantly to move objects.

Additional Information

Work Conditions

  • Work in office environment, involving contact with faculty, staff, students, parents, service providers and vendors.
  • Work has deadlines, multiple interruptions, high volume and may be stressful at times.

Queens is a private, co‐ed, Presbyterian‐affiliated University with 2,400 undergraduate and graduate students. It operates the College of Arts and Sciences, the McColl School of Business, the Wayland H. Cato Jr. School of Education, the James L. Knight School of Communication, Hayworth College for Adult Studies and the Andrew Blair College of Health, which features the Presbyterian School of Nursing.

Queens offers medical and dental insurance, same‐gender domestic partner benefits, defined contribution retirement plan & supplemental retirement plan, vacation and paid holidays, tuition remission, Queens‐paid life insurance, supplemental life insurance, dependent life insurance, accidental death and dismemberment insurance, flexible spending accounts (medical, dependent care, qualified transportation expense), sick leave and long‐term disability leave, FMLA leave, reduced cost meals at Morrison Dining Hall, employee assistance program (EAP), free fitness center access.

If this sounds like the right job for you, then use the button below to submit your resume. We look forward to reviewing your application.