- Charlotte, NC
The data coordinator will support the adult undergraduate, select graduate programs and nursing programs of the university by developing and maintain credibility through effective working relations with the academic schools and IT departments. This is a full-time position reporting to the Director of Graduate & Adult Admissions.
Essential Duties and Responsibilities include the following:
- Collect and gather data from applicants and organize in a fashion to allow information to be reported.
- Design and generate admissions reports for adult undergraduate degree and non-degree seeking students, graduate students and nursing.
- Analyze and evaluate student data for trends and insights that will produce actionable process changes to support the growth of programs.
- Maintain integrity of student data while working to streamline data processes to ensure accuracy and efficiency. Implement any data processes necessary to create valid, current reports and data bases.
- Resolve problems with reporting and identify the course of action required to correct issue and document appropriately.
- Be the direct interface for software applications to the IT and Finance department. Ensure timely upgrades are planned and implemented by vendor and/or IT department. Maintain the user interface for Jenzabar and InfoMaker.
- Provide technical training to new and existing staff of university ERP system.
- Develop, modify and maintain new applications relevant to market demand.
- Other duties and special projects may be assigned to meet department goals.
Experience, Knowledge and Skills Required
- Three (3) or more years of relevant work experience, preferably in a higher education setting.
- Superior customer service practices with the ability to positively represent the university at all times.
- Advanced skills in office productivity software such as Microsoft Word, Excel, Access, PowerPoint and Outlook.
- Strong critical thinker with proven ability to demonstrate.
- Experience with data migration.
- Detailed and organized in processes with ability to communicate concepts and ideas thoroughly.
- General understanding of process mapping and business flows to guide and shape new methodologies.
- Excellent organizational and time management skills required. Proficiency in priority setting and follow-up and follow-through skills.
- Ability to work independently and in a team.
- Bachelor’s degree in Business Administration, Computer Science or relevant discipline preferred.
Physical Requirements (with or without reasonable accommodation)
- Visual Abilities: Read reports, create presentations and use a computer system.
- Hearing: Hear well enough to communicate with co-workers, vendors, and students.
- Dexterity, Grasping, Feeling: Write, type and use the telephone, copier, and computer systems.
- Mobility: Open files and operate office machines; move between departments and attend meetings across campus.
- Talking: Frequently convey detailed or important instructions and ideas accurately, loudly, or quickly.
- Lifting, Pulling, Pushing: Exert up to 50 pounds for force occasionally, and/or up to 20 pounds of force frequently, and/or up to 10 pounds of force constantly to move objects.
- Work in office environment, involving contact with faculty, staff, students, parents, service providers and vendors.
- Work has deadlines, multiple interruptions, high volume and may be stressful at times.
Queens is a private, co‐ed, Presbyterian‐affiliated University with 2,400 undergraduate and graduate students. It operates the College of Arts and Sciences, the McColl School of Business, the Wayland H. Cato Jr. School of Education, the James L. Knight School of Communication, Hayworth College for Adult Studies and the Andrew Blair College of Health, which features the Presbyterian School of Nursing.
Queens offers medical and dental insurance, same‐gender domestic partner benefits, defined contribution retirement plan & supplemental retirement plan, vacation and paid holidays, tuition remission, Queens‐paid life insurance, supplemental life insurance, dependent life insurance, accidental death and dismemberment insurance, flexible spending accounts (medical, dependent care, qualified transportation expense), sick leave and long‐term disability leave, FMLA leave, reduced cost meals at Morrison Dining Hall, employee assistance program (EAP), free fitness center access.
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