Director, Wells Fargo Center for Community Engagement

  • Full-time

Job Description

Summary: Queens seeks an energetic and experienced professional to serve as the inaugural director for the new Wells Fargo Center for Community Engagement.  The establishment of this center is a crucial step towards realizing a core aspiration of the University’s current strategic plan, “Queens 2020: The Yes/And Promise,” which guarantees that all undergraduate students will engage in high-quality civic and community engagement experiences as part of their academic coursework.  Building on the existing civic engagement components of the University’s nationally distinctive general education program, the director will support that program’s work while also coordinating and enhancing civic and community engagement activities across the curriculum.  

The director will work directly and collaboratively with faculty and academic program leaders in all disciplinary areas to support community engagement activities in courses, including service learning.  S/he will serve as a liaison between these academic initiatives and Charlotte-area community partners with the goals of fostering meaningful student learning and deepening community well-being.  The director will be an important part of the University’s emerging campus civic engagement network which includes colleagues in various academic areas, student life, diversity and inclusion, holocaust education, and external relations, among others.  

This is a full-time, 12-month administrative position reporting directly to the Assistant Provost for University Programs. This position is exempt from provisions of the Fair Labor Standards Act (FLSA) and is not eligible to earn overtime pay for hours worked above 40 in a single work week.

Application Process:
Applicants should submit a detailed letter of interest and resume/c.v. Review of applications will begin on November 30, 2018 and continue until the position is filled.  

Essential Duties and Responsibilities:
•    Serve as a liaison between faculty and community organizations in order to coordinate mutually beneficial academic-community partnerships
•    Consult with individual faculty to help identify community partners in the area of their academic interests and maintain awareness of larger Charlotte-area community initiatives with a focus on potential fit for Queens’ academic-related activities
•    Assist faculty by managing and troubleshooting logistics of community activities, such as partnership agreements, transportation to sites, risk management issues, and student communication 
•    Perform administrative duties in support of academic-community programs such as space reservations, supply orders, printing and collating materials, and event management  
•    Collaborate with academic program directors, chairs, and deans to identify opportunities for supporting and growing community-engaged academic activities
•    Partner with academic units and the Center for the Advancement of Faculty Excellence to ensure faculty are aware of the resources and support available from the Wells Fargo Center 
•    Work with the Office of External Relations as needed on execution of public-facing leadership events supported by Wells Fargo, such as Charlotte Businesswoman of the Year, Entrepreneurial Hall of Fame and Learning Society sponsorships
•    Oversee and manage the Center’s budget including funding to support course-based community projects
•    Partner with other campus offices to ensure community partnership information is current and accessible
•    Prepare annual reports that communicate the Center’s work and progress with Wells Fargo
•    Share the Center’s results broadly on and off campus in order to demonstrate the positive benefits of community-based learning for the Queens student experience and organizational partners
•    Develop strategies for recognizing students, faculty, and organizations exemplifying excellence in their Queens-community partnerships
•    Serve as the University’s representative to national and regional service-learning and community service organizations such as Campus Compact

Non-Essential Duties:
•    Other duties and special projects may be assigned to meet department and university needs.


Experience, Knowledge, and Skills Required:
•    Earned bachelor’s degree; master’s degree preferred, or equivalent combination of education and experience.
•    3-5 years prior experience facilitating community-based initiatives in higher education, non-profit or industry sectors
•    Demonstrated ability to work collaboratively and successfully across different areas to accomplish organizational level initiatives
•    Demonstrated commitment to community service and improvement
•    Intercultural competence and a demonstrated passion for working with diverse populations
•    Ability to work independently and as a member of team
•    Ability to represent the University and the Wells Fargo brand on campus and in the community with a strong professional presence
•    Excellent interpersonal and communication skills
•    Strong organizational and planning skills with attention to detail and follow-through.

Physical Requirements (with or without reasonable accommodation)
•    Visual Abilities:  Read reports, create presentations and use a computer system.
•    Hearing:   Hear well enough to communicate with co-workers, vendors, and students.
•    Dexterity, Grasping, Feeling: Write, type and use the telephone, copier, and computer systems.
•    Mobility:  Open files and operate office machines; move between departments and attend meetings across campus.
•    Talking:  Frequently convey detailed or important instructions and ideas accurately, loudly, or quickly.
•    Lifting, Pulling, Pushing: Exert up to 50 pounds of force occasionally, and/or up to 20 pounds of force frequently, and/or up to 10 pounds of force constantly to move objects.
•    Cognitive/Emotional: Ability to critically think and concentrate. Must be able to respond quickly to changes in conditions – 75‐100% of the time.

Work Conditions
•    Work in office environment, involving contact with faculty, staff, students, community members, service providers and vendors.
•    Work has deadlines, multiple interruptions, high volume and may be stressful at times.

The above description is not intended to be an all-inclusive list of the duties and responsibilities of this positions, nor are they intended to be such a listing of the skills and abilities required to do the job. Rather, they are intended to describe the general nature of this position. 

Additional Information

Queens is a private, co‐ed, Presbyterian‐affiliated University with 2,600 undergraduate and graduate students. It operates the College of Arts and Sciences, the McColl School of Business, the Wayland H. Cato Jr. School of Education, the James L. Knight School of Communication, and the Andrew Blair College of Health, and the Presbyterian School of Nursing.

Queens offers comprehensive benefits to eligible employees, including: medical, dental and vision insurance, domestic partner benefits, defined contribution (matching) and supplemental 403(b) retirement plans, vacation and generous paid holidays, tuition remission and tuition exchange, Queens-paid life insurance, supplemental life insurance, dependent life insurance, accidental death and dismemberment insurance, flexible spending accounts (medical, dependent care, Health Savings Account), sick leave and long-term disability leave, paid parental leave, FMLA leave when eligible, reduced cost meals at Morrison Dining Hall, employee assistance program (EAP), wellness programs. In addition, employees may choose benefits such as pet insurance, critical care insurance and legal assistance.

Queens University of Charlotte is an equal opportunity employer and is firmly committed to supporting and celebrating all forms of diversity. Queens does not discriminate on the basis of race, color, gender, sex (including pregnancy, child birth and conditions related to pregnancy or child birth), sexual orientation, gender identity or expression, religion, age, national origin, disability, political beliefs, veteran status, genetic information or any characteristic protected by law in the administration of its educational and admissions policies, scholarship and loan programs, athletic programs, employment and hiring policies, or other University-administered programs.

Any individual with a disability who needs any reasonable accommodation under the Americans with Disabilities Act to apply for a position or otherwise to participate in Queens' job search/selection process should contact the Director of Human Resources at 704.337.2297.

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