Assistant Director, International Programs and Partnerships

  • Full-time

Job Description

SUMMARY: The Pulliam Center for International Education (PCIE) is the hub of international activity on campus. The Center coordinates the John Belk International Program (study abroad), international student services, and other international initiatives. Queens is proud to offer full-time undergraduate students funding to participate in the John Belk International Program (JBIP). With supervision from the Executive Director, this position provides advisory, referral, and information services to students interested in study abroad opportunities and coordinates a portfolio of study abroad programs which includes semester abroad and summer study abroad including language immersion and international internships. They provide, organize, and implement materials and forums regarding international study opportunities and sources of financial aid; assist students through the application and enrollment processes; guide students in complying with registration and academic credit transfer requirements. They also manage exchange partnerships and consortium memberships. The Assistant Director for International Programs and Partnerships is part of small, talented, high-energy team of international educators that promote the comprehensive internationalization of the University.

The Assistant Director for International Programs and Partnerships reports directly to the Executive Director of International Education. This position is exempt from provisions of the Fair Labor Standards Act (FLSA) and is not eligible to earn overtime pay or compensatory time off for additional hours worked. This position is not eligible for visa sponsorship.

Essential Duties and Responsibilities

  • Advise students on study abroad and other international opportunities, primarily semester abroad and exchange programs, language immersion and internship options.
    • Guide and advise students through the pre-departure process including applications, course approvals, financial aid, and pre-departure orientation.
    • Guide students through their re-entry after the international experience including credit transfer, program evaluation, and the development of programs to support cultural adjustment.
  • Manage student applications, enrollment forms, data and communications in online application management system (Via TRM).
  • Oversee administrative aspects of programs including managing payments, tracking enrollment documents, travel itineraries, budget, risk management, program assessment, etc.
  • Plan and execute promotional activities for study abroad programs including in-person presentations, classroom visits, online and social media promotion.
  • Serve as point of contact to exchange partners and consortia partners for the coordination of outgoing exchange student participation.
  • Assist PCIE team with development and execution of programming including the JBIP Reveal Party, International Education Week and international student orientation.
  • Qualified individuals may serve as a Designated School Official (DSO) to provide additional support for exchange students and international students during peak times.
  • Position occasionally requires night and weekend work, overnight and/or international travel.

Non-Essential Duties: Other duties and special projects may be assigned to meet department and/or university needs.


Experience, Knowledge & Skills Required

  • Study Abroad programming experience strongly preferred, as is experience living or studying abroad.
  • Familiarity with a foreign language and F-1 visa regulations a plus, but not required.
  • Skilled at working collaboratively and effectively with diverse populations.
  • Strong interpersonal, verbal and communication skills, including ability to convey complex information in an easy-to-understand manner.
  • Strong computer skills (Word, PowerPoint, Excel, as well as social media platforms) and ability to quickly learn and use new software programs.
  • Experience with study abroad application management software, particularly Via TRM, a plus.
  • Ability to effectively prioritize tasks and responsibilities in a fast-paced environment to meet established deadlines.
  • Strong organization, follow-up and follow-through skills with proven ability to deliver projects on time and to specifications.
  • High level of initiative and the ability work independently and as a member of a high-performing team. Ideal candidates will demonstrate history of taking ownership to deliver excellent results.
  • Proven ability to safeguard sensitive and confidential information; FERPA knowledge preferred.
  • Bachelor’s degree or the equivalent in experience and education.
  • Master’s degree desirable.

Application Process
Does this sound like a good fit? Click on the green “I’m interested” button and submit:
1.    A cover letter addressing the position qualifications and experience
2.    Current résumé or CV
3.    Salary requirements
4.    Contact information for three professional references

Applications received by April 28, 2023, will receive first consideration. Queens will continue to accept applications until the position is filled.

Additional Information

About Queens University of Charlotte

Located in the heart of the nation’s second-fastest-growing metropolitan area, Queens University of Charlotte leverages the city’s diverse and thriving environment as an extended classroom. Nationally recognized for undergraduate programs in international and interdisciplinary education, Queens blends the best of liberal arts learning with professional preparation and community engagement. Focused on supporting success for diverse learners, faculty build close and collaborative relationships with students and help them build intentional and individualized roadmaps for flourishing at Queens and beyond. At the graduate program level, the University offers innovative educational experiences that help learners advance professionally and retool for new opportunities. Our environs afford faculty myriad opportunities to advance their own professional growth and teaching and research interests by collaborating with vibrant industry, non-profit, and community organization sectors.

Because of our history of innovation and our legacy of strong leadership, Queens is positioned to be among the new forerunners of American higher education. This is a defining moment for Queens. While other institutions are focused on sustaining and surviving, we are thinking much bigger.

Institutions that understand what is needed and are willing to reimagine what is possible can position themselves to thrive and strengthen their market position after the pandemic with innovative approaches that are deeply connected to the world and its greatest challenges.

By 2030, Queens aspires to become the leading, private, national university of Charlotte with deep, meaningful, and reciprocal connections to the needs of our local community and economy; inventive and multidisciplinary academic programs that are connected to the world’s most pressing challenges and biggest areas of opportunity; a fully connected, integrated, and innovative set of experiences that support holistic wellness and wellbeing; a culture of continuous improvement and investment that enables faculty and staff to flourish and achieve their full potential; and a comprehensive approach to diversity, equity, and inclusion that begins on campus and radiates throughout the community.


Queens offers comprehensive benefits to eligible employees, including: medical, dental and vision insurance, domestic partner benefits, defined contribution (matching) and supplemental 403(b) retirement plans, vacation and generous paid holidays, tuition remission and tuition exchange, Queens-paid life insurance, supplemental life insurance, dependent life insurance, accidental death and dismemberment insurance, flexible spending accounts (medical, dependent care, Health Savings Account), sick leave and long-term disability leave, paid parental leave, FMLA leave when eligible, reduced cost meals at Morrison Dining Hall, employee assistance program (EAP), free access to the Levine Center, wellness programs. In addition, employees may choose benefits such as pet insurance, critical care insurance and legal assistance.

Queens University of Charlotte is an equal opportunity employer and is firmly committed to supporting and celebrating all forms of diversity. Queens does not discriminate on the basis of race, color, gender, sex (including pregnancy, childbirth and conditions related to pregnancy or childbirth), sexual orientation, gender identity or expression, religion, age, national origin, disability, political beliefs, veteran status, genetic information or any characteristic protected by law in the administration of its educational and admissions policies, scholarship and loan programs, athletic programs, employment and hiring policies, or other University-administered programs.

Any individual with a disability who needs any reasonable accommodation under the Americans with Disabilities Act to apply for a position or otherwise to participate in Queens' job search/selection process should contact the Director of Human Resources at 704.337.2222.

Physical Requirements (with or without reasonable accommodation) require ability to

  • Remain in a stationary position, most of the time.
  • Exchange accurate information with co-workers and clients, frequently.
  • Read reports, create presentations, use a computer system, most of the time 
  • Communicate with co‐workers, clients and vendors, most of the time. 
  • Write, type, and use the computer, telephone, copier, and other office equipment systems, most of the time. 
  • Move about inside the workspace to access resources and office equipment, and attend meetings across campus, regularly. 
  • Exert moderate force to move objects, occasionally. 
  • Think critically, concentrate on the task at hand, and respond quickly to changes in conditions, most of the time.

Work Conditions 

  • Must be willing and able to work a flexible schedule to meet requirements of the position, including occasional evening or weekend work. 
  • Must be able to work in office environment while having contact with students, faculty, staff, service providers and vendors on any given day.
  • Work has deadlines, multiple interruptions, high volume and can be stressful. 

Nothing in this job description restricts the university’s right to assign or reassign duties and responsibilities to this job at any time; this description reflects the university’s assignment of essential functions, it does not proscribe or restrict the tasks that may be assigned; this job description is subject to change at any time.