Campus Police Dispatcher
- Charlotte, NC
Summary: Under limited supervision, this position performs a wide variety of technical, clerical, recording and reporting pertaining to Department of Public Safety and Police operations. Responsible for the coordination and communications of all emergency and non-emergency operations of the Department of Public Safety and Police. Serves as a contact point for all Queens University of Charlotte operations. Responsible for communicating to appropriate department for service delivery and after hour response. This is a full-time position reporting to the AVP of Public Safety and Police.
Essential Duties and Responsibilities include the following:
- Responds professionally and calmly to incoming calls on a multiple-line phone system (non-emergency and emergency); providing information and direction in a helpful, friendly manner and ensuring that requests are appropriately prioritized and addressed. Contacts officers or appropriate service provider for service and response, providing detailed information enabling appropriate response.
- Receives all incoming emergency and non-emergency telephone calls, radio calls and in-person contacts for the Department of Public Safety and Police.
- Directs contacts to the appropriate department personnel, answers questions and refers to appropriate agency or organization. Coordinates communications and contacts between departmental personnel, community members, and other individuals.
- Initiates and coordinates appropriate emergency response and responders actions by dispatching calls to Police, Security, Fire and Ambulance.
- Responsible for filing all hard copy records, documents and files according to the data privacy restrictions and the security of these records.
- Records and documents all incoming emergency and non-emergency calls, responses and activities. Responsible for the initiation and follow through of required and necessary reporting and record keeping process of all calls and department activities.
- Restricts movement into and around the police department facilities to assure security of information, equipment and records.
- Using the Community Orientated Policing philosophy, works with community members to identify public safety issues, problems and concerns and to resolve them using sound and ingenious methods of problem resolution.
- Monitors, records, and safety checks of on-duty police and security officers on a regular consistent basis.
- Performs administrative duties including photocopying, faxing, mailing and filing in an accurate and timely manner; seeks, suggests and implements improvements in processes.
- Systems and software used: Jenzabar, Johnson Controls, Kaba, and Isonas all access control, Word, Excel, Outlook, Report Exec (police records management software), and Computer Aided Dispatch Software (CAD).
- Enters information in the system to program doors and key cards.
- Coordinates issuance of parking decals, ensuring registrants enter information online and provide appropriate documentation prior to issuance of parking decal.
- Accurately and timely enters parking registration and appeals.
- Collects and distributes (with appropriate identification) lost and found items.
- Receives documents and secures property which is brought into the Department of Public Safety and Police by individuals which has been found. Attempts to identify and contact owner of such property.
- Manages key request for Queens University of Charlotte faculty and staff.
- Coordinates housekeeping and service workers key log, ensuring timely, accurate entry into key system.
- Accurately prepares registration and citations for the Manager of Parking and Transportation.
- Additional duties will be assigned as needed to meet the goals of the Department of Campus Safety and Police and Queens University of Charlotte by AVP of Public Safety and Police or the Chief of Police.
Experience, Knowledge and Skills Required
- Excellent interpersonal, verbal and written communication skills and phone skills, including exemplary poise, tact and diplomacy, particularly in the occasional instance of high-stress situations.
- Strong customer service orientation and proven ability to get the job done right and on time.
- Ability to multitask on a frequent basis.
- Excellent organization and time management skills.
- Proven attention to detail, ability to establish priorities and meet deadlines; strong follow- up and follow-through to the completion are necessary skills.
- Proven ability to function independently as well as part of a team.
- Proven ability to maintain the utmost confidentiality.
- Ability to communicate clearly and effectively, both orally and in writing to individuals or groups of individuals.
- Ability to maintain the respect and confidence of the public and administration.
- Ability to delegate responsibility and to cooperate with a wide range of diverse individuals.
- Ability to communicate with distraught, angry, emotional and difficult individuals.
- Ability to accept responsibility.
- Proficiency in Microsoft applications (Word, Excel, PowerPoint, and Outlook); familiarity with campus police and/or university software/systems is desirable.
- Possess good people, telephone and computer skills, and be able to become FCIC/NCIC certified.
- High school diploma required, Bachelor’s degree preferred, or equivalent combination of education and experience
Physical Requirements (with or without reasonable accommodation)
- Visual Abilities: Read reports, create presentations and use a computer system.
- Hearing: Hear well enough to communicate with co-workers, vendors, and students.
- Dexterity, Grasping, Feeling: Write, type and use the telephone, copier, and computer systems.
- Mobility: Open files and operate office machines; move between departments and attend meetings across campus.
- Talking: Frequently convey detailed or important instructions and ideas accurately, loudly, or quickly.
- Lifting, Pulling, Pushing: Exert up to 50 pounds for force occasionally, and/or up to 20 pounds of force frequently, and/or up to 10 pounds of force constantly to move objects.
- Work in office environment, involving contact with faculty, staff, students, parents, visitors, service providers and vendors.
- Work has deadlines, multiple interruptions, and high volume of phone and in-person traffic and may be stressful at times.
- Holidays, weekends, irregular hours and shift work may be required with possible extension of shift hours, at times with short notice.
Queens University of Charlotte is a private, co-educational, Presbyterian affiliated comprehensive university located in the heart of Charlotte, North Carolina, and is consistently ranked in the top tier of Southern Regional Masters Universities. The university has more than 2,400 undergraduate and graduate students in programs offered by the College of Arts and Sciences, the McColl School of Business, the James L. Knight School of Communication, the Wayland H. Cato Jr. School of Education, the Andrew Blair College of Health and the Presbyterian School of Nursing. Additional information about Queens University of Charlotte may be found at www.queens.edu/Queens-Overview
Queens offers medical (PPO or a high deductible option with Health Savings Account) and dental insurance, domestic partner benefits, defined contribution retirement plan & supplemental retirement plan, paid holidays, tuition remission, Queens-paid life insurance, supplemental life insurance, dependent life insurance, accidental death and dismemberment insurance, flexible spending accounts (medical, dependent care, qualified transportation expense), long-term disability leave, FMLA leave, reduced cost meals at Morrison Dining Hall, and employee assistance program (EAP).
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