Academic Advisor (Student Success)

  • Charlotte, NC
  • Full-time

Job Description

The Academic Advisor will serve as a supplemental advisor to the undergraduate student
population at Queens. Academic Advisors work with all members in the Center for Student Success and
report to the Director of Academic Advising. In addition to advising responsibilities, the Academic
Advisor will contribute in the planning, implementation, and evaluation of a comprehensive plan for
undergraduate advising grounded in best practices. This is a full time position reporting to the Director of Academic Advising.


Essential Duties and Responsibilities include:

  • Provide supplemental academic advising to a caseload of undergraduate students on topics, including but not limited to, major exploration, general education, academic requirements, campus resources and institutional policies and procedures when needed.
  • Collaborate with staff in the Center for Student Success and partners across campus to improve student retention and success.
  • Develop advising materials and presentations to support individual and group student sessions.
  • Serve as a resource for faculty advisors and traditional undergraduate students.
  • Coordinate communication to at-risk students regarding academic early warning, midterm warning and academic probation and create and monitor a Student Success Plan.
  • Work with Director of Academic Advising to provide training for new and continuing faculty advisors.
  • Appropriately handle, track and store sensitive & confidential materials according to established guidelines by understanding the institution's interpretation of FERPA rules for the release of student information to faculty, parents, students, etc.
  • Identify the characteristics of Queens' students, their barriers and trends in student progression.
  • Participate in the presentation and ongoing development and evaluation of new student and transfer student orientations.
  • Stay apprised of changing institutional policies and procedures including admissions requirements, new programs, course changes, deadlines, important dates, costs, updates in college-wide initiatives, and transfer requirements.
  • Engage in professional development activities, including but not limited to, memberships in professional organizations, professional development through department and university activities and workshops.

Nonessential Duties

  • Other duties as necessary to meet University and Department goals.

Qualifications


Experience, Knowledge and Skills Required

  • Minimum of one or two years' experience in academic advising in a University setting.
  • Ability to quickly learn and communicate new information.
  • Strong interpersonal skills, including the ability to establish rapport with students, faculty and staff.
  • Excellent verbal and written communication skills.
  • Must be able to work in a fast-paced environment with demonstrated ability to effectively prioritize multiple competing tasks and demands.
  • Computer proficiency, particularly in MS Word, Outlook, PowerPoint, Excel.  Experience with Jenzabar software preferable.
  • Ability to work independently and as a member of a team.
  • Proven ability to quickly learn and apply new information.
  • Master's degree, or equivalent combination of education and experience.

Physical Requirements (with or without reasonable accommodation)

  • Visual Abilities:  Read reports, create presentations and use a computer system.
  • Hearing:   Hear well enough to communicate with co-workers, vendors, and students.
  • Dexterity, Grasping, Feeling: Write, type and use the telephone, copier, and computer systems.
  • Mobility:  Open files and operate office machines; move between departments and attend meetings across campus.
  • Talking:  Frequently convey detailed or important instructions and ideas accurately, loudly, or quickly.
  • Lifting, Pulling, Pushing: Exert up to 50 pounds for force occasionally, and/or up to 20 pounds of force frequently, and/or up to 10 pounds of force constantly to move objects.

Additional Information


Work Conditions

  • Work in office environments, involving contact with faculty, staff, students, parents, service providers and vendors.
  • Work has deadlines, interruptions, and may be stressful at times.


Queens University of Charlotte is a private, co-educational, Presbyterian affiliated comprehensive university located in the heart of Charlotte, North Carolina, and is consistently ranked in the top tier of Southern Regional Masters Universities. The university has more than 2,400 undergraduate and graduate students in programs offered by the College of Arts and Sciences, the McColl School of Business, the James L. Knight School of Communication, the Wayland H. Cato Jr. School of Education, the Andrew Blair College of Health and the Presbyterian School of Nursing. Additional information about Queens University of Charlotte may be found at www.queens.edu/Queens-Overview.


Queens offers medical and dental insurance, same‐gender domestic partner benefits, defined contribution retirement plan & supplemental retirement plan, vacation and paid holidays, tuition remission, Queens‐paid life insurance, supplemental life insurance, dependent life insurance, accidental death and dismemberment insurance, flexible spending accounts (medical, dependent care, qualified transportation expense), sick leave and long‐term disability leave, FMLA leave, reduced cost meals at Morrison Dining Hall, employee assistance program (EAP), free fitness center access.


If this sounds like the right job for you, then use the button below to submit your application.  Be prepared to upload a cover letter, resume or CV, and contact information on three professional references. We look forward to reviewing your application.