Summary: Student Financial Services Counselors assist students and families proactively in affording education at Queens by optimizing funding from federal, state and institution resources within the framework of established regulations and policies. This is a full-time position reporting to the Senior Director of Financial Aid.

 Essential Functions:

• Counsel and advise students and prospective students as well as their families on institutional, state and federal student financial aid programs, private alternative funding sources and payment plans administered by the university.
• Communicate with students and their families along with appropriate agencies regarding student accounts.
• Advise students and their families on payment plan options and monitor payment plan activity.
• Process information for issuing student credit refunds.
• Have working knowledge of federal regulations, state law and university policies in awarding financial assistance to ensure compliance and audit requirements.
• Determine eligibility and award various types of institutional, state and federal assistance in full compliance with state and federal regulations, university policies and audit requirements.
• Administer and coordinate scholarships, both University awards and off campus sources.
• Provide superior customer service to students and their families.
• Prepare billings for third party payments on student accounts.
• Verify information for accounts receivable holds.
• Evaluate and make independent decisions in relation to unusual cases, special requests, and verification issues.
• Present information sessions both on campus and in the community.
• Perform statistical reporting functions.
• Special projects and additional duties as assigned to enhance the level of service and commitment to students, their families and the University.

Non-Essential Duties

• Other duties and special projects as assigned.

Experience, Skills, and Qualifications Required:

• At least 3 years of financial aid or related experience.
• Excellent interpersonal, communication, organization and analytical skills.
• Excellent judgment and decision making skills.
• Prove customer service skills and enthusiasm for providing exceptional service to staff, faculty and other constituencies.
• Sensitivity to the financial concern and stress of students and their families, and an aptitude for explaining complex financial information in terms that are easily understood and enhance the customer’s experience.
• Experience in multi-task and detail operations.
• Ability to be flexible and adapt to stressful circumstances and difficult customers.
• Ability to work both independently and collaboratively towards the optimum delivery service to the customer.
• Working knowledge of federal and state regulations regarding student financial assistance preferred.
• Flexibility in work schedule to accommodate limited evening and weekend hours.
• Proficiency with Microsoft Office, particularly work and excel.
• Preference given to candidates with PowerFaids and Jenzabar software experience.
• Bachelor’s degree in a related field, or the equivalent combination in education and experience.

Physical Requirements (with or without reasonable accommodation):

•  Visual Abilities: Read reports, create presentation and use a computer system.
• Hearing: Hear well enough to communicate with co-workers, vendors and students.
• Dexterity, Grasping, Feeling: Write, type and use the telephone, copier and computer systems.
• Mobility: Open files and operate office machines, move between departments and attend meetings across campus.
• Talking: Frequently convey detailed or important instructions and ideas accurately, loudly or quickly.
• Lifting, Pulling, Pushing: Exert up to 50 pounds of force occasionally, and/or up to 20 pounds of force frequently, and/or up to 10 pounds of force constantly to move objects.

• Work in office environment involving contact with faculty, staff, students, executives, donors, parents, service providers and vendors
• Work has deadlines, multiple interruptions, high volume and may be stressful at times.
• Work may require occasional night and weekend hours.

ABOUT QUEENS

Queens University of Charlotte is a student-centered, comprehensive, private university affiliated with the Presbyterian Church (U.S.A.). With a foundation in the liberal arts and a commitment to excellence in education, the university serves the needs of a diverse co-educational student body of 2,200 with a variety of undergraduate and graduate programs. Queens offers students learning experiences through the College of Arts & Sciences, the McColl School of Business, the James L. Knight School of Communication, the Wayland H. Cato, Jr. School of Education, the Presbyterian School of Nursing and the Andrew Blair College of Health and the Hayworth School of Graduate and Continuing Studies. In all of its programs, Queens emphasizes active and collaborative learning, meaningful student-teacher relationships, a creative synthesis of the liberal arts with the world of work, and the value and necessity of lifelong learning. Additional information about Queens University of Charlotte may be found at www.queens.edu Queens University of Charlotte values campus diversity and demonstrates this in campus initiatives; we particularly encourage members of historically under-represented groups to apply.

Benefits

Queens offers medical, vision and dental insurance, domestic partner benefits, defined contribution retirement plan & supplemental retirement plan, vacation and paid holidays, tuition remission, pet insurance, critical illness insurance, pre-paid legal plan, Queens-paid life insurance, supplemental life insurance, dependent life insurance, accidental death and dismemberment insurance, flexible spending accounts (medical, dependent care, health savings account), sick leave and long-term disability leave, reduced cost meals at Morrison Dining Hall, employee assistance program (EAP), free Levine Center for Wellness & Recreation access.

Queens is an equal opportunity employer, completely and firmly committed to supporting and celebrating all forms of diversity. Queens does not discriminate on the basis of race, color, gender, sexual orientation, sexual identify, religion, age, national origin, disability, political beliefs, veteran status, genetic information or any characteristic protected by law in the administration of its educational and admissions policies, scholarship and loan programs, athletic programs, employment and hiring policies, or other University-administered programs. Any applicant for employment who needs any reasonable accommodation under the Americans with Disabilities Act should contact the Director of Human Resources 704-337-2297.

If this sounds like the right job for you, then use the button below to submit your application. Be prepared to upload a cover letter, resume or CV, and contact information on three professional references. We look forward to reviewing your submission.