Summary:

This full-time position is responsible for the development and recruitment of new markets within the northeastern region of the United States – including, but not limited to the following states: Connecticut, Massachusetts, Maine, New Hampshire, New Jersey, New York, Pennsylvania, Rhode Island and Vermont. With minimal direction and with considerable latitude for independent judgment and initiative, the Regional Assistant Director performs duties requiring high proficiency for admissions recruitment and outreach work. The Regional Assistant Director represents Traditional Undergraduate Admissions Office to all constituents seeking information about the admissions process: prospective students, parents, school officials, and others. The Regional Assistant Director must be based in the Northeast region. This positions reports to the Director of Undergraduate Admissions.

Essential Duties and Responsibilities include:

Strategic Development:

• Develop and execute a regional recruitment strategy for the northeast region based on internal application data and outcomes data, along with external data sources, such as the College Board Enrollment Planning Service (EPS) and Noel Levitz.
• In collaboration with the Director of Admissions, Dean of Admissions, and the Marketing and Community Relations team, develop marketing and outreach strategies specifically designed to brand the University to students from northeast regions of the United States.
• Manage, coordinate and direct recruitment activities such as regional newsletters, blogging, social media engagement and other activities as they arise.
• Coordinate with the Alumni Relations office to implement recruitment and yield strategies in their assigned regions. 
• Responsible to provide Queens office support by visiting campus in Charlotte several times during the year to participate in professional development opportunities, diversity initiatives, on-campus programs, Project Team meetings, general office support, etc. 
• Prepare and present to the Director of Admissions timely and accurate monthly reports that outline regional expenses against the regional budget. Include all other activity not captured on the report (community-based organizations, alumni, consortium programming, etc.).

Recruitment Travel:

• Recruit students in assigned region from diverse backgrounds and meeting with other stakeholders (e.g. parents, alumni, school counselors, alumni, teachers, and community-based organizations, etc.) to promote Queens.
• Manage and plan extensive (approximately 12 weeks) high school visits, off-campus admissions interviews, receptions, college fairs, and alumni admission events in assigned regions.
• Plan, direct, and coordinate regional transfer recruitment through regional transfer fairs, meeting with prospective transfer students, and conducting transfer interviews while keeping the Transfer Coordinator informed of all initiatives.
• Through visits, phone calls, and online communication, build and continually nurture relationships with secondary schools and higher education leaders, which includes community based organization (CBO), and alumni admission volunteers.
• Participate in panel presentations and off-campus interview events at high schools, community-based organizations, collaborating colleges, and volunteer organizations locally and within assigned territory.
• Conduct admission interviews off campus and when the opportunity permits, on campus.

General Counseling:

• Frequent communications (telephone, email, Skype, etc.) with prospective students, families, secondary school counselors, and other stakeholders to explain and facilitate the complexities of the admission process. 
• Prepare, deliver and coordinate presentations for prospective students and families.
• Attend and participate in on-campus activities when on campus (Open House, Scholarship Program, Accepted Student Day, etc.) and yield events as needed.
• Provide enhanced and direct customer service to all constituents in their region.

Application Review:

• Evaluate, review, and recommend a projected 200+ applications for annual admission decisions admit, wait list and deny; ensuring the enrollment of a freshmen and transfer class that meets the strategic goals of the University.
• Make recommendations to senior leaders in the department regarding merit scholarship consideration in an effort to yield admitted students seeking economic support to the university.

General Duties:

• Continued growth and development in the admissions domain through attendance at conferences, workshops, and campus events as a participant, panelist, presenter or moderator; researches and implements best practices, remains current and incorporates knowledge into practice.
• Other duties as assigned by supervisor or Dean.

Experience, Knowledge and Skills Required:

• Bachelor’s degree or equivalent combination of education and experience, master’s degree preferred
• Minimum of three years of prior admissions experience at an accredited 4-year institution, demonstrating successful marketing and recruitment experiences
• Must have a valid driver’s license with no limitations
• Must have proven ability to maintain and project a professional image at all times when representing the university.
• Demonstrated organization and planning skills; strong attention to detail as well as follow-up and follow-through skills to ensure completion of goals and objectives
• Creativity and ability to think strategically about future events
• Excellent communication (verbal, written, interpersonal) and customer service skills
• Proven ability to plan and make effective presentations to small and large groups
• Proven ability to quickly learn and apply new information
• Proven ability to identify and resolve problems in a timely, creative, win-win manner.
• Must be able to work in a fast-paced environment with demonstrated ability to effectively prioritize multiple competing tasks and demands.
• Computer proficiency, particularly in MS Word, Outlook, PowerPoint, Excel and web-based admissions software.
• Ability to work independently and as a member of a team.
• Proven ability to quickly learn and apply new information.
• Availability to work a flexible schedule, including nights and/or weekends to meet demands of the position.

• Must have proven work experience reflecting autonomously and demonstrate a proven ability to choose between competing priorities.
• Must possess demonstrated customer service experience that incorporates a global perspective along with commitment to diversity and ability to work in a team setting with all levels of management, faculty, and staff.
• Must display exceptional judgment and ability to convey a consistently professional and enthusiastic attitude. 
• The Regional Assistant Director must be able to travel by air, rail, boat, and car as needed; working frequent evenings, and occasional weekends and holidays; long hours during peak travel and review seasons are required. 

Physical Requirements (with or without reasonable accommodation):

• Visual Abilities: Read reports, create presentations and use a computer system.
• Hearing: Hear well enough to communicate with co-workers, vendors, and students.
• Dexterity, Grasping, Feeling: Write, type and use the telephone, copier, and computer systems.
• Mobility: Open files and operate office machines; move between departments and attend meetings across campus.
• Talking: Frequently convey detailed or important instructions and ideas accurately, loudly, or quickly.
• Lifting, Pulling, Pushing: Exert up to 50 pounds of force occasionally, and/or up to 20 pounds of force frequently, and/or up to 10 pounds of force constantly to move objects.

Work Conditions

• Work in office environment, involving contact with faculty, staff, students, parents, service providers and vendors.
• Work has deadlines, multiple interruptions and may be stressful at times. 

• Work requires frequent travel by air, rail, boat, and car as needed; working frequent evenings,  and occasional weekends and holidays; long hours during peak travel and review seasons.

Disclaimer:

The above description is not intended to be an all-inclusive list of the duties and responsibilities of this positions, nor are they intended to be such a listing of the skills and abilities required to do the job. Rather, they are intended only to describe the general nature of the position. 

ABOUT QUEENS

Queens University of Charlotte is a student-centered, comprehensive, private university affiliated with the Presbyterian Church (U.S.A.). With a foundation in the liberal arts and a commitment to excellence in education, the university serves the needs of a diverse co-educational student body of 2,200 with a variety of undergraduate and graduate programs. Queens offers students learning experiences through the College of Arts & Sciences, the McColl School of Business, the James L. Knight School of Communication, the Wayland H. Cato, Jr. School of Education, the Presbyterian School of Nursing and the Andrew Blair College of Health and the Hayworth School of Graduate and Continuing Studies. In all of its programs, Queens emphasizes active and collaborative learning, meaningful student-teacher relationships, a creative synthesis of the liberal arts with the world of work, and the value and necessity of lifelong learning. Additional information about Queens University of Charlotte may be found at http://www.queens.edu/Documents/HR/About-Queens.pdf

 Queens University of Charlotte values campus diversity and demonstrates this in campus initiatives; we particularly encourage members of historically under-represented groups to apply. Queens is an equal opportunity employer, completely and firmly committed to supporting and celebrating all forms of diversity. Queens does not discriminate on the basis of race, color, gender, sexual orientation, sexual identify, religion, age, national origin, disability, political beliefs, veteran status, genetic information or any characteristic protected by law in the administration of its educational and admissions policies, scholarship and loan programs, athletic programs, employment and hiring policies, or other University-administered programs. Any applicant for employment who needs any reasonable accommodation under the Americans with Disabilities Act should contact the Director of Human Resources 704-337-2297.

Benefits

Queens offers medical, vision and dental insurance, domestic partner benefits, defined contribution retirement plan & supplemental retirement plan, vacation and paid holidays, tuition remission, pet insurance, critical illness insurance, pre-paid legal plan, Queens-paid life insurance, supplemental life insurance, dependent life insurance, accidental death and dismemberment insurance, flexible spending accounts (medical, dependent care, health savings account), sick leave and long-term disability leave, reduced cost meals at Morrison Dining Hall, employee assistance program (EAP), free Levine Center for Wellness & Recreation access.

If this sounds like the right job for you, then use the button below to submit your application. Be prepared to upload a cover letter, resume or CV, and contact information on three professional references. We look forward to reviewing your submission.