Summary: Full time administrative position responsible for delivering a high level of service to students, their families and the University community pertaining to student financial services. 

 Essential Duties:

• Welcome and direct visitors warmly and accurately
• Provide general office management assistance
• Manage SFS work study students and their scheduling
• Serve as work-study coordinator for the federal work study program
• Run daily letter production and manage forms
• Run daily ISIR process
• Answer main telephone line and general email box in a prompt, professional and confident manner
• Provide information regarding financial aid and student accounts
• Receipt student payments
• Accurately enter data in software system
• Provide pro-active administrative support to SFS Office
• Proof read and edit communications
• Assist Assistant Vice President with budget management (invoice payment, purchase and work orders)
• Provide calendar support for AVP and Directors
• Complete special projects and additional duties as assigned to enhance the level of service and commitment to students, their families and the University
• Maintain an exceptional level of confidentiality
• Serve as a backup student financial services counselor

Non-Essential Duties:

• Other projects may be assigned as needed to meet departmental and university needs.

 Knowledge, Skills, and Experience Required:

• Proven customer service skills and enthusiasm for providing exceptional service to diverse populations including undergraduate and graduate students, parents, staff, faculty and other constituencies
• Proven success working in a team environment and independently
• Exceptional attention to detail
• Excellent interpersonal, communication, organization and analytical skills.  
• Proven ability to follow-up and follow-through to completion 
• Talent for multi-tasking in a fast-paced environment while maintaining accuracy and timeliness on detailed operations
• Ability to express sensitivity to the financial concerns and stress of students and their families
• Aptitude for working with numbers
• Self motivated to get the job done right, on time and with available resources
• Technically competent and proficient in Microsoft Office products and Adobe
• Experience in a higher education environment is a plus
• Bachelor degree required or equivalent combination of education and experience

Physical Requirements (with or without reasonable accommodation):

• Visual Abilities: Read reports, create presentation and use a computer system.
• Hearing: Hear well enough to communicate with co-workers, vendors and students.
• Dexterity, Grasping, Feeling: Write, type and use the telephone, copier and computer systems.
• Mobility: Open files and operate office machines, move between departments and attend meetings across campus.
• Talking: Frequently convey detailed or important instructions and ideas accurately, loudly or quickly.
• Lifting, Pulling, Pushing: Exert up to 50 pounds of force occasionally, and/or up to 20 pounds of force frequently, and/or up to 10 pounds of force constantly to move objects.

• Work in office environment involving contact with faculty, staff, students, executives, donors, parents, service providers and vendors.
• Work has deadlines, multiple interruptions, high volume and may be stressful at times.

Disclaimer:

The above description is not intended to be an all-inclusive list of the duties and responsibilities of this positions, nor are they intended to be such a listing of the skills and abilities required to do the job. Rather, they are intended only to describe the general nature of the position. 

ABOUT QUEENS

Queens University of Charlotte is a student-centered, comprehensive, private university affiliated with the Presbyterian Church (U.S.A.). With a foundation in the liberal arts and a commitment to excellence in education, the university serves the needs of a diverse co-educational student body of 2,200 with a variety of undergraduate and graduate programs. Queens offers students learning experiences through the College of Arts & Sciences, the McColl School of Business, the James L. Knight School of Communication, the Wayland H. Cato, Jr. School of Education, the Presbyterian School of Nursing and the Andrew Blair College of Health and the Hayworth School of Graduate and Continuing Studies. In all of its programs, Queens emphasizes active and collaborative learning, meaningful student-teacher relationships, a creative synthesis of the liberal arts with the world of work, and the value and necessity of lifelong learning. Additional information about Queens University of Charlotte may be found at www.queens.edu Queens University of Charlotte values campus diversity and demonstrates this in campus initiatives; we particularly encourage members of historically under-represented groups to apply.

Benefits

Queens offers medical, vision and dental insurance, domestic partner benefits, defined contribution retirement plan & supplemental retirement plan, vacation and paid holidays, tuition remission, pet insurance, critical illness insurance, pre-paid legal plan, Queens-paid life insurance, supplemental life insurance, dependent life insurance, accidental death and dismemberment insurance, flexible spending accounts (medical, dependent care, health savings account), sick leave and long-term disability leave, reduced cost meals at Morrison Dining Hall, employee assistance program (EAP), free Levine Center for Wellness & Recreation access.

Queens is an equal opportunity employer, completely and firmly committed to supporting and celebrating all forms of diversity. Queens does not discriminate on the basis of race, color, gender, sexual orientation, sexual identify, religion, age, national origin, disability, political beliefs, veteran status, genetic information or any characteristic protected by law in the administration of its educational and admissions policies, scholarship and loan programs, athletic programs, employment and hiring policies, or other University-administered programs. Any applicant for employment who needs any reasonable accommodation under the Americans with Disabilities Act should contact the Director of Human Resources 704-337-2297.

If this sounds like the right job for you, then use the button below to submit your application. Be prepared to upload a cover letter, resume or CV, and contact information on three professional references. We look forward to reviewing your submission.