Summary

Seeking an individual with a background in Higher Education to develop methods for gathering, analyzing and reporting information in support of College Enrollment strategic initiatives. The Data Analyst will analyze, interpret and manipulate complex data, prepare reports, and make recommendations that will inform policy. This position will initiate research and data analysis for Enrollment. 

The Data Analyst will provide support in advancing strategic goals through the conduct of research and data collection, establishing and managing data collection processes, gathering data, building reports, and developing and maintaining a system for collecting and communicating data and program results. The incumbent will focus on conducting quantitative research, analysis, and predictive modeling. The position includes importing, cleaning, transforming, validating and modeling data with the purpose of understanding and making conclusions from the data for presentation and decision-making purposes in Admissions. 

This position reports to the Director of Admissions and works closely with the Dean of Admissions, data analysts across the Enrollment Management team, Institutional Research as well as the Information Technology department.  

The successful candidate must have experience working with complex data sets and running complex statistical procedures and models. Strong general computer skills and expertise with Microsoft Excel is essential, along with experience using predictive analytics software, such as SPSS. 

The successful candidate must demonstrate the ability to utilize a CRM to gather and collect data. This position will manage a direct report to oversee file management and data processing. 

The successful candidate must demonstrate superior communication skills and judgment as well as management and leadership skills. Excellent oral, written and interpersonal skills in a diverse environment are essential, as is a professional and resourceful approach. Must possess demonstrated customer service experience that incorporates a global perspective, along with a commitment to diversity and the ability to work in a team setting with all levels of management, faculty, and staff. 

Essential Duties and Responsibilities

• Develop protocols and methods for gathering information and conducting annual research for recruiting and admissions review.
• In consultation with the Director and Dean, evaluate and contribute to predictive modeling anticipating likely enrollment choices and cyclical prospect, applicant, and admitted student behavior. 
• Develop procedures for modeling, identify data requirements, and evaluate existing procedures and models to recommend adjustments for multiple models designed to address intermediate outcomes, to inform the strategic design, goal-setting and program choices of the Director and Dean.
• Analyze, interpret and evaluate numerous strategic and targeted recruitment programs by working with the point person of each event/area. Provide critical feedback as part of comprehensive program review for all major programs annually (especially for annual retreat review). 
• Develop programming and standard reporting protocols for admissions which include application data, student inquiry and prospect data, admission decisions, enrollment trends, etc. 
• Direct the activities of admissions staff in the conduct of gathering, compiling and analyzing information that leads to the development, implementation, maintenance and circulation of data dashboards and other user-friendly presentation ready format for enrollment leaders and stakeholders designed to promote evidence-based decision-making for senior leadership and external constituents.
• Manage the completion of a broad spectrum of required federal, state, and private surveys and reports for final review and approval by the Dean of Admissions in conjunction with Institutional Research.
• Review annual reporting requirements, identify changes, and update internally generated reports and procedures. 
• Develop an annual calendar of internal reports designed to address real-time information requests from the Dean and Director.
• Provide ad hoc reports as directed by the Dean and the Director of Admissions, in response to new initiatives and audits.
• Working with Institutional Research, provide data for external reporting that include but are not limited to: HEOP, Common Data Set, NCAA, IPEDS, IRS, and a variety of media surveys.
• With direction from the Dean of Admissions and Director of Admissions, work in close coordination with members of Information Technology, Institutional Research, and others to ensure all processes lead to accurate and timely data collection for successful incorporation into modeling and analysis. 
• Through procedures, training, quality control and testing, ensure highest-quality supervision throughout the cyclical collection of admissions and financial aid data used for reporting, program management and supporting strategic enrollment decisions. Certify the accuracy of data routinely and as required.
• Consult frequently with academic departments, mailing and postage vendors to ensure best practices as they manage student records for mailing, outreach, and reporting projects.
• Identify and develop database management and other information technology tools, including software, to support statistical data interpretation and reporting. Recommend new purchases of new enrollment systems (e.g. CRM) designed to support the needs of the organization and serve as the senior administrator in this area.
• Continued growth and development in the field of enrollment management through attendance at conferences, workshops, (etc.) as a participant, panelist, presenter, or moderator as needed for the purpose of determining and implementing best practices, remaining current in the field and incorporating this knowledge into practice.

Non-Essential Duties

• • Other duties and special projects may be assigned as needed.

Experience, Knowledge and Skills Required

• Bachelor’s degree and 3-4 years of experience in statistics, economics, applied mathematics, social science/policy field with a solid background in quantitative method, or related quantitative subject, or the experience in education and experience required.
• Master’s degree in a quantitative field of study preferred.
• Background in education research, institutional research, retention and student success, or enrollment management research is desirable.
• Working knowledge of college admissions and financial aid is also a plus.

Physical Requirements (with or without reasonable accommodation)

• Eye-Hand Coordination: Requires hand-eye coordination and manual dexterity sufficient to operate a computer keyboard, copier, calculator and other office equipment.
• Talking: Especially where one must frequently convey detailed or important instructions or ideas accurately, loudly, or quickly.
• Repetitive Motion: Movements frequently and regularly required using the wrists, hands, and/or fingers.
• Average Hearing: Able to hear average or normal conversations and receive ordinary information.
• Average Visual Abilities: Average, ordinary, visual acuity necessary including close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
• Physical Strength: Will regularly be required to sit, use hands to finger, handle or feel objects, tools and controls reach with hands and arms. Must be able to stand, walk, stoop, kneel, or crouch. Must regularly lift and/or move up to 20 pounds, and occasionally lift and/or move up to 30 pounds.  

• Work in office environments, involving contact with faculty, staff, students, parents, service providers and vendors
• Work has deadlines, interruptions, and may be stressful at times.

The above description is not intended to be an all-inclusive list of the duties and responsibilities of this positions, nor are they intended to be such a listing of the skills and abilities required to do the job. Rather, they are intended only to describe the general nature of the position. 

ABOUT QUEENS

Queens University of Charlotte is a student-centered, comprehensive, private university affiliated with the Presbyterian Church (U.S.A.). With a foundation in the liberal arts and a commitment to excellence in education, the university serves the needs of a diverse co-educational student body of 2,200 with a variety of undergraduate and graduate programs. Queens offers students learning experiences through the College of Arts & Sciences, the McColl School of Business, the James L. Knight School of Communication, the Wayland H. Cato, Jr. School of Education, the Presbyterian School of Nursing and the Andrew Blair College of Health and the Hayworth School of Graduate and Continuing Studies. In all of its programs, Queens emphasizes active and collaborative learning, meaningful student-teacher relationships, a creative synthesis of the liberal arts with the world of work, and the value and necessity of lifelong learning. Additional information about Queens University of Charlotte may be found at www.queens.edu Queens University of Charlotte values campus diversity and demonstrates this in campus initiatives; we particularly encourage members of historically under-represented groups to apply.

Benefits

Queens offers comprehensive benefits to eligible employees, including: medical (PPO options and high deductible plan) dental insurance, vision, domestic partner benefits, defined contribution retirement plan & supplemental retirement plan, vacation and paid holidays, tuition remission, Queens-paid life insurance, supplemental life insurance, dependent life insurance, accidental death and dismemberment insurance, flexible spending accounts (medical, dependent care, Health Savings Account), sick leave and long-term disability leave, FMLA leave, reduced cost meals at Morrison Dining Hall, employee assistance program (EAP), wellness programs. In addition, employees may choose voluntary benefits such as pet insurance, critical care insurance and legal assistance.

Queens is an equal opportunity employer, completely and firmly committed to supporting and celebrating all forms of diversity. Queens does not discriminate on the basis of race, color, gender, sexual orientation, sexual identify, religion, age, national origin, disability, political beliefs, veteran status, genetic information or any characteristic protected by law in the administration of its educational and admissions policies, scholarship and loan programs, athletic programs, employment and hiring policies, or other University-administered programs. Any applicant for employment who needs any reasonable accommodation under the Americans with Disabilities Act should contact the Director of Human Resources 704-337-2297.

If this sounds like the right job for you, then use the button below to submit your application. Be prepared to upload a cover letter, resume or CV, and contact information on three professional references. We look forward to reviewing your submission.